Assistant Trainer

2 weeks ago

Randburg, South Africa iSON Xperiences Full time

The Role:
The purpose of this role is to **train new hires and existing hires** **on the required curriculum** as specified by the client. In addition to client specified training the role will be responsible for **identifying training gaps** and **developing training** to close these gaps. The Training Specialist **manages the activities** involved in the preparation, delivery and assessment of training and development programs for iSON Clients.Â

The training specialist is responsible for training in a job specific area along with focusing in teaching specific areas of knowledge or on the job capabilities needed for certain positions
- Facilitate product and system training as per the client requirements
- Identify and assess training needs within the client campaigns to identify gaps and relevant soft skills training    Â
- Provides input to the training strategy and the development of specific training development plans
- Helps employees improve upon/enhance existing skills (upskilling)
- Design solutions incorporating a variety of learning products
- Create a supportive and conducive adult learning environment
Choosing appropriate training methods as required (i.e. virtual, simulated, mentoring, on the job training, professional development classes, etc.)
- Provide coaching to employees where gaps or non-performance is identified
- Campaign training reporting on a weekly basis
Perform other duties as assigned
- Encouraging respect for ideas voiced during facilitation
- Steering conversations about the learning material during facilitation
- Extracting varied insights from participants during facilitation
- Administering and reviewing progress on assessments

Skills and Experience:

- Vodacom prepaid (1- 2 years experience)
- Minimum matric or related NQF qualification essential
- Previous Coaching experience is essential
- Previous training is experience is highly advantageous
- ODETDP/ABET/Education qualification is nice to have
- Coaching certificate preferred           Â
- Knowledge of Vodacom Systems
- Prepaid experience non-negotiable
- Proficiency in MS Office Applications
- Be a self-starter with a passion for talent development
- Exhibit commitment and a high level of flexibility
- Ability to train and coach within a high paces sales and customer service call centre environment

Competencies:

- Perseverance and self-driven
- Excellent interpersonal skills
- Excellent facilitation skills
- Excellent computer skills
- Report writing skills with sound attention to detail
- Able to work under pressure and deadline driven
- Strong customer relationship experience
- Excellent interpersonal conflict resolution skills

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