Service Advisor
7 months ago
**SERVICE ADVISOR (Automotive) - Bryanston**
**MAIN PURPOSE OF JOB**:
- To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:
- The customer’s needs/requirements are understood, and expectations are met.
- There is sound product knowledge.
- Personalized service is given.
- Customers are informed.
- QSCI improves.
**RELATIONSHIPS AND PERSONAL ACTIVITIES**:
- Directly responsible to the Service Manager and Foreman.
- Relationships with company staff.
**MAIN JOB FUNCTIONS**:
- Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client, tale VCH of each vehicle.
- Follow up on parts ordered, and bookings are made to suite customer - daily.
- Keep customers up to date about information on status of the vehicle.
- Handle queries/concerns of customers as per the customers concerned - daily.
- Make out job cards, accurately and timeously and put job cards through for costing - daily.
- Arrange hire vehicles for customers, obtaining the necessary authority to do so.
- Collect Payments from customers that are due, prior to handing back the vehicle.
- Cross departmental disciplines.
For more information please contact:
- Yolandi Loock
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