Spanish Speaking Callcenter Agent

3 weeks ago


Johannesburg, South Africa Redheads Group Full time

**Responsibilities**:

- Respond to customer inquiries and concerns in a professional and timely manner
- Accurately document customer interactions and follow up as needed
- Provide product and service information to customers
- Meet or exceed performance targets for call quality, productivity, and customer satisfaction

**Requirements**:

- Fluent in Spanish and English
- Proven customer service experience in a call center environment
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and call center software

Education and Experience:

- High school diploma or equivalent required
- At least 1 year of experience in a call center or customer service environment
- Experience working in a Spanish-speaking call center is preferred
- Spanish mother tongue
- Another EU language would be an advantage



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