IT Support Technician
2 months ago
**Job Advert Summary**:
Clover is looking for a IT Support Technician to join our dynamic team, the technician will provide functional support and recondition IT hardware to optimise the role of technology for business sustainability.
**Minimum Requirements**:
- Grade 12 / Equivalent NQF4
- A+, N+ and MCSA
- Business English: Fluent
- Computer literacy (Advanced)
**Duties and Responsibilities**:
**Perform Onsite Hardware, software and Peripheral updates and repairs**
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (SSD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Execute security and privacy of networks and computer systems as per policy guidelines
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Drive effective service delivery within the IT Asset management environment
**Responsible for Storeroom management**
- Ensure the secure storage of IT equipment and assets
- Maintain an accurate asset inventory of all equipment within the IT store that facilitates effective tracking and management
- Manage booking in and out of IT equipment, spares, and peripherals from the IT Store in lline with standard operating procedures
- Ensure sign off documentation is up to date, received and allocation processed with the Clover Finance department
- Manage loan and hot standby IT equipment in line with the standard operating procedures
- Replenish IT spares and peripherals in line with agreed minimum stock holding levels
- Co-ordinate "Out of Warranty" and repairs with external suppliers
**Perform scrap equipment and theft process controls**
- Coordinate and process the return of all scrapped equipment
- Remove specified components from scrapped equipment prior to storage
- Manage scrapped equipment storage and eForm process
- Manage and process stolen EUC (End User Compute) equipment in line with designated standard operating procedure
**Perform Administrative Tasks**
- Ensure that all actions are logged and updated on the service management system
- Attend to all assigned call types within the designated service Level agreement
- Ensure all processes and procedures are documented and maintained in the departmental standard operating procedures
Prepare and distribute monthly operational reporting on all categories of responsibility in line with Clover IT management
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