Service Delivery Administrator
6 months ago
**If you want to be your best self, you need to work with the best team**
**Main purpose of job role**
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Role entails providing administrative support to our clients Help Desk, Service Delivery Managers, and IT Operations Manager. You will report directly to the Manage Services Executive.
**Your main duties will involve but not necessarily be limited to the following responsibilities**:
- Monthly Billing for support provided to internal Business Units, Clients and Vendors. (HP, Dell etc.)
- Assist Help Desk with overflow for the assignment of logged Incidents and Requests to support teams when applicable.
- Assist Service Delivery Managers with contracts and proposals and quality checks.
- Assist Billing & Training Coordinator with training agreements and booking of training for Business Unit. (Will manage process entirely after three months).
- Assist Project Coordinator with billing requirements for clients when applicable.
- Create and update client information on Ticketing System, Document Management System and CRM.
- Assist IT Operations Manager with documenting Business Unit Policies and Procedures.
**Essential skills and experience**
- Minimum 4 years’ overall experience in IT MSP Environment.
- Strong communication (both written and verbally) and comfortable face to face.
- Strong reporting.
***
**Essential qualifications**
- Grade 12 - a post matric qualification will be advantageous
- MS Office (Excel, Word, PowerPoint, and Outlook) -experienced.
- Previous experience working in an IT Service Provider industry.
- Min of 4-6 years relevant customer service experience.
***
**Behavioural characteristics and competencies**
- Must be passionate about Information technology.
- Excellent communication skills (written, verbal and listening).
- Highly motivated, disciplined, and ambitious.
- Detail and deadline oriented.
- Team Player.
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