Lifestyle Clinical Consultant

4 weeks ago


Johannesburg, South Africa Kaelo Full time

**Company Description** About Kaelo**
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

**Provide Counselling Services**
- Provide counselling, coaching and guidance related to the unique challenges faced by the client
- Schedule follow up counselling appointments with the client in order to provide continued counselling and support
- Manage longer term telephonic counselling cases referred by the inbound EAP team

**Provide Group Interventions**
- Have the ability to refer the client to other support structures with the aim of holistic support

**Administration management**
- Log case notes on all interactions with clients on the applicable systems
- Accurate and proficient administration

**Quality management and improvement**
- Ensure all quality measures and feedback are adhered to
- Telephonic quality measures are met and continuously improve interactions and processes

**Qualifications** PERSON DETAILS : WORK EXPERIENCE**

REQUIRED
- Minimum of 5 years Employee Assistance Programmes experience
- Minimum 5 years counselling experience

PREFERRED
- Telephonic counselling experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED
- Qualified social worker, psychologist or registered counsellor
- Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Good data entry and typing skills
- Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment
**Additional Information**
- **
Accountability**:

- ** Action orientated**:

- ** Collaborative**:

- ** Communication**:

- ** Business writing skills**:

- ** Manage complexity**:

- ** Problem solving skills**:

- ** Decision thinking**:

- ** Encourages engagement**:

- ** **Resilient and adaptive**:

- ** Resourceful**:

- ** Demonstrates self-awareness**:

- ** Purpose driven**:

- ** Significance and values orientated



  • Johannesburg, South Africa Kaelo Full time

    Company Description **About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. **Job Description**: The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services....


  • Johannesburg, South Africa Kaelo Full time

    Company Description **About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and...


  • Johannesburg, South Africa Kaelo Full time

    Company Description** About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. **Job Description**: The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services....


  • Johannesburg, Gauteng, South Africa Kaelo Full time

    Job SummaryThe Clinical Consultant plays a pivotal role in managing clinical support and providing counselling services to clients. This position requires a skilled professional who can establish suitable treatment plans, execute them through quality telephonic counselling, and provide continued support.


  • Johannesburg, South Africa Kaelo Full time

    Company Description Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**. **Job Description**: The Clinical Case Consultant provides quality patient management to clients that have chronic disease of lifestyle conditions. They are responsible for...


  • Johannesburg, Gauteng, South Africa Salesworx Specialist Sales Recruitment Full time

    Job OverviewSalesworx Specialist Sales Recruitment is looking for an experienced Sales Specialist to join our team as an Internal Sales Consultant. This is a great opportunity for someone to work from home and make a real difference in the digital marketing space.The successful candidate will have a proven track record of meeting and exceeding sales targets...


  • Johannesburg, Gauteng, South Africa Ten Lifestyle Group Full time

    Join Our Vibrant Team as a Senior Travel Consultant and Deliver Exceptional Luxury ExperiencesAbout Ten Lifestyle GroupTen Lifestyle Group is a global luxury concierge service that specializes in delivering exceptional experiences for High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients worldwide. Our team of highly trained lifestyle managers...


  • Johannesburg, South Africa Kaelo Full time

    Company Description Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee...


  • Johannesburg, Gauteng, South Africa Pepkor Lifestyle Full time

    Job SummaryPepkor Lifestyle is hiring a Cellular Sales Consultant to join our sales team. The successful candidate will provide exceptional customer service and promote our cellular services and products.Key DutiesProvide outstanding customer service.Promote contract products to customers.Manage contracts applications processes.Build strong relationships...


  • Johannesburg, South Africa Kaelo Full time

    **Company Description** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee...


  • Johannesburg, Gauteng, South Africa Kaelo Full time

    Kaelo Johannesburg, Gauteng, South AfricaClinical Risk ConsultantCompany DescriptionKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical...


  • Johannesburg, Gauteng, South Africa Kaelo Full time

    Job title : Clinical Risk ConsultantJob Location : Gauteng, JohannesburgDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionClinical Risk Consultants are responsible for supporting the implementation and maintenance of clinical risk management strategies, policies, and procedures to promote patient safety and...


  • Johannesburg, Gauteng, South Africa Kaelo Full time

    Kaelo is a leading provider of essential healthcare solutions, ensuring the physical and psychosocial wellbeing of South Africans.Job DescriptionThe Clinical Consultant will manage clinical support services and provide counselling to clients. They will establish suitable treatment plans and execute them through quality telephonic counselling.Key...


  • Johannesburg, Gauteng, South Africa Pepkor Lifestyle Full time

    Role DescriptionPepkor Lifestyle seeks a skilled Cellular Sales Consultant to join our team. This role involves interacting with customers, promoting our services and products, and managing contracts applications processes.Main ResponsibilitiesDeliver exceptional customer service.Promote contract products.Action contracts applications processes.Collaborate...


  • Johannesburg, Gauteng, South Africa Ten Lifestyle Group Full time

    Luxury Travel Consultant - French speakingTo strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant.Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest levels of customer...


  • Johannesburg, Gauteng, South Africa Full Circle Recruitment Services Full time

    Job Description:The successful Clinical Solutions Consultant will have a deep understanding of the healthcare industry and a proven track record of success in sales. The ideal candidate will have experience working with medical devices, healthcare technology, or a related industry.Main Responsibilities:Sales & Business Development:Identify and target...


  • Johannesburg, South Africa Pepkor Lifestyle Full time

    **Risk and Compliance Functional Consultant** **Introduction** **Roles and Responsibilities** - Oversee the daily operation and maintenance of the OPUS platform. - Ensure data integrity and security within OPUS. - Implement updates and improvements as needed. - Collaborate with stakeholders to gather and understand business requirements and translate them...


  • Johannesburg, South Africa Complement Recruitment Full time

    Complement Recruitment are recruiting for a Nurse Clinical Advisor for a permanent position in Sandton, Johannesburg, Gauteng. This is a call-centre based nurse delivering care and clinical support and advice through virtual consultations with consumers over the phone, and in the near future, in person as well. Motivated, committed, and collaborative...


  • Johannesburg, Gauteng, South Africa Kaelo Full time

    About the RoleThis is an exciting opportunity to join Kaelo as a Clinical Consultant, where you will be responsible for delivering exceptional clinical support and counselling services to our clients. As a key member of our team, you will work closely with clients to understand their unique challenges and develop tailored solutions.

  • Clinical Trainer

    1 week ago


    Johannesburg, South Africa Fresenius Medical Care Full time

    **Training & Education**: - Analyse training needs to develop new training programs or modify and improve existing programs in conjunction with the Fresenius Clinical Department. - Conduct and or arrange for on-going clinical training and personal development classes for clinical staff members. - Plan, develop, and provide training and staff development...