Call Centre Agent

2 weeks ago


Cape Town, South Africa Full House Retail (Pty) Ltd Full time

**CALL CENTRE AGENT - DEBT COLLECTION**

**DESCRIPTION**:
Meet and exceed daily, weekly and monthly debt collection targets.

Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt.

Act within the parameters of the National Credit Act and minimize the company’s exposure to complaints.

Receive inbound calls from customers and manage account queries.

Negotiate payment plans with debtors and record information about financial status of customers and status of collection efforts within the collection system.

Follow-up on broken “promises to pay”.

Maintain up-to-date customer contact information in the collections system.

**REQUIREMENTS**:
Grade 12.

Fluent in English & Afrikaans.

Must have at least 12 months debt collection experience.

Have basic knowledge of the National Credit Act (NCA).

Performance & results driven.

Strong negotiation skills.

Good mathematical skills.

Have a dynamic, positive attitude and be solution driven.

Well developed active-listening skills and excellent telephone communication skills.

Ability to work in a team environment.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/04/27
Expected Start Date: 2023/05/01


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