Housekeeping Manager
6 months ago
Private Game Lodge close to Hoedspruit is looking for a Housekeeping Manager.
- Implement and monitor policies, processes, and standards to ensure effective highquality housekeeping service is provided to guests
- Implement and monitor processes to understand housekeeping needs and expectations of guests, and reports on these
- Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
- Provide direction, oversight, and guidance to the housekeeping team
- Ensure daily housekeeping workflow is completed timeously as set out
- Ensure housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow
- Attend and or conduct morning briefing with the housekeeping team
- Daily linen count
- Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
- Ensure the housekeeping department implement all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
- Implement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and supplies
- Facilitate communication and collaboration of housekeeping team across the organization
- Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system
- Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
- Implement and report on team daily service and operational objectives
**Requirements**:
- Previous experience in a Big 5 reserve and 5* lodge necessary
- Previous housekeeping supervisory experience
- Valid RSA Driver's License
- Exceptional Guest Relations skills
- Ability to manage staff
- Understanding and ability to manage the housekeeping department
- Ability to plan ahead and problem solve
- Financial experience in budget control, stock takes and stock control
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