Housekeeping Manager
7 months ago
5* Lodge in the Hoedspruit area is looking for a Housekeeping Manager.
- Implement and monitor policies, processes, and standards to ensure effective highquality housekeeping service is provided to guests
- Implement and monitor processes to understand housekeeping needs and expectations of guests, and reports on these
- Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
- Provide direction, oversight, and guidance to the housekeeping team
- Ensure daily housekeeping workflow is completed timeously as set out
- Ensure housekeeping discrepancy report is handed to the General Manager timeously every day as set out by your daily workflow
- Attend and or conduct morning briefing with the housekeeping team
- Daily linen count
- Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
**Requirements**:
- Previous experience in a 5 star lodge
- Previous housekeeping supervisory experience
- Valid RSA Driver's License
- Exceptional Guest Relations skills
- Ability to manage staff
- Understanding and ability to manage the housekeeping department
- Ability to plan ahead and problem solve
- Financial experience in budget control, stock takes and stock control
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