Account Manager

3 weeks ago

Roodepoort, South Africa FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Department:
You will be part of the Sub-Saharan Africa, Middle East & South Asia Region’s Account Manager Sales team who are dedicated to implementing sustainable solutions for our customers. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Role Purpose:
To manage Customer Accounts in a specified commodity area for a wide range of products and systems in order to contribute to the overall business results.

Your responsibilities:
- responsible for selling aftermarket parts, services, wear parts, upgrades & rebuilds and service to customers in the various industries served by the Company.- Provide technical support to our customers on the FLSmidth product line from a process, mechanical, operational, maintenance and R&D perspective.- Individual will initiate and maintain strong customer relationships and increase the sales of our products and services.- Travel will include planned and emergency sales calls throughout the assigned territory.- Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans.- Schedule sales calls and meet with customers for the purpose of selling our products including parts/consumables, rebuilds & modernizations & full complement of service offerings.- Responsible for maintaining the customer relationship while also being the front-line customer service contact.- Develop strategies to increase wallet share and market penetration.- Work with the team and other departments.- Visit installations to consult with customers on equipment operations and replacement requirements.- Ability to develop value propositions and ROI to help promote product sales.- Develop a territory management plan to maximize time with customers & increase order intake and enhance customer retention.- Respond timeously to customer concerns or requests- Self driven training to obtain maximum Product knowledge

What you bring:
- Relevant Technical qualification or equivalent knowledge/work experience.- Minimum of 4 years’ relevant experience in a Sales environment within the Mining Environment.- Acquire the latest product information with emphasis on technical advantage, industry quality standards, certifications, pricing, and delivery.- Excellent interpersonal skills with the ability to effectively communicate with customers.- Knowledge of competitor's equipment to help define value proposition for FLSmidth offering.- Ability to read and interpret engineering/mechanical drawings, understand equipment manuals and familiarity with parts lists.- Must be competent in account management & territory planning, be able to organize sales strategies and possess exceptional presentation skills.- Must be a self-starter and problem-solver who keeps the customers’ best interests at heart.- Communicates proactively & regularly with inside sales, engineering and management teams.- Complete regular entries and updates in CRM system to include contacts, appointments and opportunities.- Displays honesty, ethics and integrity at all times.- Computer literate in MS Office. Completion & regular updates of comprehensive account plans for key accounts.- Work in a team environment to extract maximum sales potential through collaboration with other FLSmidth staff, product companies and divisions.

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