Tier 3 Technical Support

3 weeks ago


Rivonia, South Africa Motivity (PTY) Ltd Full time

**The intent of this service is to drive various imperatives relating to challenges with the end-to-end support process. These include the following**:

- Reduction of number of calls to specialized network areas at a higher service rate.
- Increasing turnaround-time within which advanced network support tickets are resolved.
- Improving customer satisfaction levels by engaging customer early with regards to complex network queries.
- Enhancing the efficiency and expediency within which tickets are handled.
- Providing an onsite service beyond advanced remote troubleshooting.
- Reducing the number of network-related escalations and more advanced EU queries to Executives and regulatory bodies.

**Requirements**:
Advanced network and UE troubleshooting skills.

Expert Enterprise and end-user IT Helpdesk/Support skills.

CCNA, A+, N+, Training Certifications

**Job Type**: Temporary
Contract length: 6 months

**Salary**: R4,560.28 - R26,158.89 per month

Ability to commute/relocate:

- Roodepoort, Gauteng: Reliably commute or planning to relocate before starting work (required)



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