Senior IT Project Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

The role of a Senior IT Project Manager at WNS Global Services involves overseeing the implementation and improvement of IT systems, taking ownership of technical project management for clients.

This position requires maintaining relationships between client IT and WNS Enterprise IT during implementation and throughout the contract lifecycle.

The tasks associated with this role include:

  • IT Project Management when onboarding new clients
  • Participating in broader project management teams for weekly updates on new transitions, including reporting to all stakeholders
  • Developing project plans and timelines

Additional responsibilities include:

  • IT Procurement
  • Effective communication
  • Organizing IT resources to meet PMO/Client timelines

This position also involves:

  • Maintaining relationships with client/client IT into BAU environment
  • Collaborating with I.T Managers to ensure smooth-running client IT Operations
  • Taking ownership of any IT outage that falls outside of usual BAU process, organizing resolutions with minimal downtime

Key duties include:

  • Drafting reports on IT Service Delivery and presenting data to the Senior Management Team
  • Frequent engagement with the customer to maintain awareness of customer expectations and service delivery experiences
  • Being proactive and reviewing business processes to suggest improvements, identifying opportunities and risks, and suggesting appropriate actions

In addition, this position entails:

  • Taking ownership of Solution Design Document creation and maintenance into BAU


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