Senior Ocean Freight Controller

3 weeks ago


Cape Town, South Africa African Recruitment Full time

**PURPOSE OF THE POSITION**:
The effective handling and management of import sea freight department.

**DUTIES AND ACCOUNTABILITIES**:
**1. **Operations**
- Responsible for delivering an excellent Ocean and Air Freight Service to clients (internal / external) by adhering to client’s instructions / needs
- Ensure that all work completed on a file are in accordance with the quoted rates, and that any additional disbursements are brought to the client’s attention prior to proceeding
- Oversee the control of all files and ensure that all requirements are met in accordance with statutory requirements, internal processes and procedures as well as international shipping practice
- Responsible for various administrative duties and document control in the Sea Freight Department, incl. the following:

- Ensure timely receipt of correct and complete shipping documentation
- Ensure timely receipt of ANF’s, Releases and invoices from s / lines, co-loaders
- Ensure that customs clearance is affected in the correct time frames
- Ensure transporters are notified and that deliveries / collections are affected in required time frames
- Responsible to ensure that all Marine Insurance Claims are attended to and that all requirements are fulfilled by The Company within the specific turnaround times
- Keep clients (internal / external informed at all times)
**2. **Financial Management / Invoicing**
- Responsible for strictly maintaining timely and accurate invoicing
- Ensure that original invoice is forwarded to the client with supporting documents so that there is no delay in payment
- Manage the profitability of files and bring any area of under recovery to the attention of Management
- Manage operational costs
- Manage and control all shipping line / airline / transport invoices and reconciliations thereof
- Manage all WIP’s and Accruals
- Ensure that any acquittals or customs queries are immediately attended to
**3. **Queries**
- Resolve any query pertaining to a client in your portfolio speedily
**4. **Quality Checks**
- Quality check Invoices and documents for clients
- Ensure clearing instructions or export instructions are completed in full to protect The Company
- Responsible to ensure that the department’s quality of service if of the highest standard at all times
- Foster a culture of getting it right the first time
- Display a culture of taking full ownership of each file doing your best on each file
- To manage milestones and exceptions
- Review operational processes and provide improvement requests/feedback when and where required to ensure continued improvement
**5. **General / Other**
- Responsible for other jobs as may be delegated by The Company

**REQUIREMENTS**:
**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- All modes - Air, Ocean Imports & Exports
- Minimum of 5 years’ experience in Freight Forwarding and Clearing
- Customs Affairs knowledge would be of advantage
**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail
- Exceptional communication skills (written and verbal)
**Attributes**
- **Adaptability**: Adjusting effectively to work with new structures, processes and requirements
- **Contributing to team success**: Actively participating as a member of a team to move the team towards completing a goal
- **Customer focus**: Develop and sustain productive internal & external customer relationships
- **Follow up**: Monitoring the results of assignments
- **Communication**: Setting up ongoing procedures to collect and review information needed to manage activities
- **Managing work**: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
- **Stress tolerance**: Maintaining stable performance under pressure or opposition
- **Work standards**:Assuming responsibility and accountability for successful completing assignments or tasks
**Training**
- Induction
- Quality Training

COVID-19 considerations:
Mask wearing is compulsory
Screening may be done on entry either at Security or Reception

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- Freight Forwarding and Clearing: 5 years (required)
- Customs Affairs: 1 year (preferred)



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