Bakery Manager

7 months ago


Durban, South Africa HotelJobs.co.za Full time

Our client, a bespoke retail bakery group, is looking for a Bakery Manager who will be responsible for the training of new Bakery Managers within the individual Franchise Partner’s organization.

MINIMUM REQUIREMENTS:

- Has held the position of Bakery Manager for a minimum of one year.
- Has a minimum of one year experience in the food industry.
- Has achieved a minimum of 90% on last Quality Service Cleanliness evaluation.
- Successful completion of all Core Training modules and has passed the Knowledge Assessment exams with a 95% or better.
- Recognized as a “role model” in training and employee development.
- Expresses a willingness to develop others and a sincere desire to help people learn and grow.
- Possesses organization skills to allow adequate time to observe, instruct, and coach a new Bakery Manager.
- Possesses a high degree of drive with a proven track record of achieving results.
- Excellent communication and problem solving skills.
- Demonstrated track record for flexibility and urgency in prioritizing and organizing projects and duties for all employees.
- Proficiency in computer skills, i.e. back office systems, Microsoft Word and Excel.

KEY OUTPUTS:
**OPERATIONS (Sales, Profitability, Finance, Marketing, Product Quality)**
- Drives and delivers period/quarter/annual operating plans, including sales, profitability and management and employee turnover targets.
- Manages bakery controllable profit through prudent management of sales and operating costs.
- Drives incremental sales growth by directing innovative Guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis.
- Maintains an intermediate to expert understanding of basic accounting processes (P&L, cash flow, operating profit, accounts payable/receivable, etc.) and their impact on the bakery.
- Operates and maintains bakery against Critical Few and full field review standards.
- Responsible for responding to Guest complaints to achieve satisfactory resolutions.
- Manages and troubleshoots equipment repairs and related paperwork by following company standards for reporting maintenance problems.
- Deploys marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.
- Proactively seeks local store marketing opportunities, contacting various organizations in the community for sales opportunities.
- Drives product quality via the PACE system, taking corrective action when necessary to ensure quality.

**PERFORMANCE MANAGEMENT (Communication, Training, Orientation, EE relations, PDR)**
- Creates a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance, and providing leadership/direction for improved results.
- Directs training processes and procedures for all employees and follows up to ensure thorough execution of training standards.
- Executes detailed and timely Orientations for new employees.
- Supports and directs employees by coaching, counseling and teaching to accomplish tasks and remove barriers to performance satisfaction.
- Facilitates the development of all employees using the Performance Development Review (PDR) form and other tools to enable career advancement and lower turnover.
- Manages employee relations issues as directed by the Performance Counseling Policy and communicates to appropriate supervisors in a timely manner.
- Ensures a positive and inclusive work environment, using Positive Workplace Practices (PWP) and other initiatives to promote employee satisfaction and retention.

**COMPLIANCE/ADMINISTRATION**
- Follows and holds bakery employees accountable for exhibiting the standards for conducting business in a legal and ethical manner, obeying policies and laws related to business and employment law.
- Follows company cash control policy and security policy.
- Manages back office administrative duties in an accurate and timely manner.
- Accurately reports and reconciles employee and management payroll.
- Maintains up to date menu pricing, cashier codes, etc. as part of the POS system.

**LEADERSHIP/INTERPERSONAL BEHAVIORS**
- Models and promotes franchise’s and company's culture and values.
- Takes personal responsibility for action, follow-up, and completion of goals, projects and other initiatives.
- Develops and communicates bakery priorities, generating enthusiasm and buy-in for bakery goals and objectives.
- Possesses credibility as a result of delivering on promises and acting with a high level of honesty and integrity in all situations.
- Projects a polished, professional image in a confident manner, positively impacting all managers and employees in the market.
- Effectively manages various conflicts by responding to issues and situations with maturity and adequate follow through, while providing creative solutions to issues and challenges.


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