Team Leader: Uninsured Recoveries

2 weeks ago

Parktown, South Africa Hollard Recruitment Full time

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our **Insure, Recoveries and Liabilities (Operations) area.** We are looking to recruit a **Team Leader: Uninsured Recoveries.**

**Role Objectives**:
To effectively manage the Recoveries specific area (Recoveries /Input Handling/ S.O.P / Data Accuracy) with regards to service; quality and performance to create a culture of excellent service.

**Key Responsibilities**:

- Manage and support the Contingency team. Ensure Contingency is the appropriate action.
- Oversee and manage the contingency service provider panel - performance and costs
- Own portfolio of complex, high value and/or sensitive files, including a debtors control book
- Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
- Adherence to SLA and SOP. Ensure correct actions taken on reports as per Recoveries standards
- Reduce turnaround times. Ensure data integrity on financials. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
- Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
- Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
- Identify, accumulate and analyse statistics that reflect on your team’s performance
- Continually assess the technical competence of your team and take steps to develop their knowledge and skill
- Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
- Ensure the work environment enables employees to “live” the organisation culture and values.
- Actively participate in own professional development and career path. Inducting people into the specific team and job related issues. Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
- Take accountability for the management of business related risks within own area

**Required Knowledge and Experience**:

- 3-5 years’ relevant Short Term Insurance Motor and/or Non Motor recovery management claims experience.
- Basic Computer Literacy - Intermediate Word/Excel/PowerPoint
- Recoveries/Liabilities/Litigation/Payments/DATA Verification knowledge
- 2 year Debt control experience

**Educational Requirements**:

- Matric
- Legal Degree
- Leadership/Management/Insurance qualification an advantage

**All Hollard appointments are made in line with our DEI policy.**
- Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin, gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone._
- We proudly promote the “Hollard Way we work,” which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don’t meet all our selection criteria, we encourage you to apply_

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