Workshop Manager

Summary

Workshop Manager - Spartan - Gauteng

Branch: Spartan

Reporting Manager: Dealer Principal (Isando)

Description

**Job Description**:

- Workshop management - Manage and plan the daily operations of the workshop, working with and acting on deviations.
- Leading and motivating the workshop and service staff and Services Salesman personnel.
- Set routines for daily planning and follow up meetings on WIP and Parts
- Carry out regular meetings with staff
- Verify there is an efficient flow of authorized work in the workshop, ensuring quality and
- documentation
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
- Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
- Monitor and handle deviations, initiate proper actions and escalations
- Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business
- Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to
- Manage the workshop facilities and HSE together with Safety Officer
- Create working time schedules for work shifts
- Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors
- Workshop customer relations - Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives.
- Monitor the processing of complaints and process major or complicated complaints
- Assist workshop personnel and customers regarding technical issues.
- Participate in meetings with Key customers when required
- Workshop Service solution sales - Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.

Minimum Requirements

Must have previous experience as a workshop manager

Must have a red seal technical qualification

**Job Type**: Permanent