Warranty Administrator

**Position: Warranty Administrator**

**Branch: Spartan**

**Reporting Manager: Workshop Manager**

**Salary: R12k -R15k + Med allowance and provident fund**
- Ensure that loss on warranty is within budget percentage parameters.
- Keep daily work-in progress within parameters.
- Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used.
- Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support.
- Provide speedy and helpful service to internal as well as external customers while contributing to a spirit of team co-operation which leads to customer satisfaction.
- Adhere to agreed working hours.
- Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised.
- Submit warranty claims timeously and correctly.
- Report problems to management for speedy resolution if not able to resolve them yourself.
- Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.
- Ensure that correct number of hours against flat rate manual is costed.
- Cost all completed jobs as soon as possible after time of completion.
- Ensure that jobs are costed and invoiced before promised time.
- Understand and utilise manufacturer and group costing & warranty claim procedures.
- Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real time costing.
- Cost all completed jobs immediately.
- Monitor and report on daily work-in progress report and backlog in costing immediately.
- Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum.

**Minimum Requirements**:

- Matric Certificate or higher
- Minimum 1-2 Years’ experience in similar role
- Code 08 license

**Personal Attributes**:

- Be able to work independently.
- Team Player
- Confident and proactive approach - anticipates issues and requirements.
- Attention to detail.
- Strong documentation skills