Sales Administrator

2 weeks ago

Centurion, South Africa Sentinel Staffing Services Full time

Our client is a well-established medical group of companies in Irene, Centurion. They are looking for a **Sales Administrator** to join their dynamic team.

**Main Purpose of the Job**:

- Coordinate, execute, and support administrative functions to provide clerical and organizational assistance to the sales team, customers/vendors, co-workers, and management.
- Verifying order accuracy, tracking orders, processing paperwork, generating invoices, maintaining sales records and customer databases, including Nappi codes, and ensuring timely product delivery.
- Addressing customer inquiries, requests, and complaints, while ensuring efficient and cost-effective customer service delivery.

**Required Minimum Education**:

- Bachelor’s degree or higher in a related field.
- Previous experience in stock & logistics, and/or with medical products, is highly advantageous.

**Required Minimum Competencies**:

- Administrative proficiency combined with exceptional written and verbal communication skills, alongside experience in a customer service environment.
- Proficiency in word processing, spreadsheet software, and inventory/business management systems.
- Knowledge of administrative recordkeeping procedures.
- Familiarity with sales reports and records.
- Strong numerical and accuracy skills.
- Client service orientation with a professional and efficient demeanour.
- Unquestionable honesty and reliability.
- Innovative problem-solving abilities.
- Goal-oriented mindset.
- High level of organization with meticulous attention to detail.
- Proficient in computer operations (additional training provided if necessary).
- Excellent interpersonal skills, conducive to teamwork.
- Ability to thrive under pressure with a professional approach.
- Capacity to work autonomously while effectively managing multiple tasks.

**Key Areas of Responsibility**:

- **Order Processing**: Overseeing the entire order lifecycle from receipt to fulfilment, encompassing order entry, verification, invoicing, and shipment tracking.
- **Quotation Preparation**: Generating price quotes and proposals aligned with customer needs and company pricing policies.
- **Complaint Resolution**: Managing customer complaints, conducting investigations, and ensuring timely resolutions to uphold customer satisfaction.
- **Inventory Management**: Coordinating with warehouse and stock teams, and Sales Management to maintain optimal stock levels for order fulfilment and managing inventory records.
- **Documentation and Record-Keeping**: Maintaining precise records of sales transactions, customer interactions, and pertinent documentation in adherence to company protocols.
- **Sales Reporting (if needed)**: Analysing sales data to generate reports for Management, offering insights into sales performance, trends, and customer feedback.
- **Training and Support**: Providing sales staff with training and support on sales processes, systems, and product knowledge to enhance customer service.
- **Cross-Functional Collaboration**: Collaborating with departments such as Marketing, Stock, Logistics, Warehousing, and Finance to streamline processes and resolve issues for an enhanced customer experience.
- **Administrative Support**: Assisting with general administrative tasks, including maintaining Internal Sales office supplies, to ensure the smooth functioning of the sales department.
- **Continuous Improvement**: Identifying opportunities for process enhancements and implementing best practices to optimize efficiency and effectiveness in sales administration and customer service.

Working hours are Mondays to Fridays from 08:00 to 16:45 (With overtime on demand)

The role is available to start as soon as possible, preferably by 1 June 2024

- For more information please contact:
**Michelle

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