Sales Administrator

2 weeks ago


Centurion, Gauteng, South Africa Nology Full time

Job Purpose Summary:


The Sales Administrator acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer relationships and support the Account Mangers.


Job Title:

Sales Administrator

Permanent/Temporary:

Permanent

Department/Division:

Sales

Location:

Centurion office

Reports to:

Sales Supervisor

Key Duties and Responsibilities:

Order Processing

  • Ensure all quotations are followed up as and when necessary.
  • Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
  • Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
  • Liaise between warehouse/Logistics and customers to practively and efficiently keep customers informed and updated on their order.
  • Update Sales Order Follow Up sheet to ensure timeous and ongoing followup on all open Sales Orders until completed.
  • Facilitate and oversee the credit note process.
  • Determine and communicate customer back orders for items included on incoming orders/shipments.
  • Timeously process and send out monthly recuring invoices for applicable services and/or customers.

Sales Enquiries

  • Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

Admin and Reporting

  • Ensure that the SO's is complete and up to date on Acumatica.
  • Ensure that the Credit Note are load and completed.
  • Ensure that the Quotation are followed up and completed on Acumatica.

Outbound Calls

  • Contact and build relationships with new customers.
  • Maintain and agreed level of practive telephone contact with both existing and new customers.

Customer Satisfaction

  • Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
  • Customer Satisfaction Survey score of a least 4.5.

Other/General

  • Achieve team and individual sales targets as set by Management Team within the agreed time scale.
  • Meet and exceed the agreed specific performance objectives.
  • The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director._

Education and Qualifications Required:

  • Grade 1
  • Sales qualification advantageous

Required Skills, Knowledge and Personal Characteristics:

  • Professional and confident in conduct and communication
  • Customer focused
  • Attention to detail/thorough
  • Time management and prioritisation
  • Proactive
  • Good listener
  • Problem solver
  • Enthusiastic/willing to learn new things

Experience Required:

  • Experience in sales and sales administration 3 years
  • Experience in IT /Networking/Internet Industry beneficial

Comments and Special Consideration:

  • Be patient and pay attention to client's specific product requirements
  • Always ensure that client's product needs are met, as far as possible

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