Patient Administrator- Somerset West-stellenbosch

4 months ago

Somerset West, South Africa Stethoscope SA Full time

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals in a medical facility. This pivotal role combines exceptional customer service skills with administrative competence to create a welcoming and organised environment. The Medical Receptionist is responsible for managing appointments, handling patient inquiries, maintaining accurate records, and supporting the smooth functioning of the front desk operations.

The team member will be required to work with integrated systems and software across functions. Experience on programmes like GoodX will be advantageous.

Non-negotiable aspects for this role are:

- Must be a non-smoker.
- Must live in the Somerset West/Stellenbosch area or surrounds.

**Key Responsibilities**:

- **Patient Communication**: Greet patients and visitors warmly, answer phone calls, and respond to inquiries with professionalism, empathy, and accurate information. Provide efficient and professional telephone services.
- **Appointment Scheduling**: Coordinate and schedule patient appointments, procedures, and consultations, optimising the healthcare provider's calendar and patient flow.
- **Check-In and Check-Out**: Ensure efficient patient check-in and check-out processes, verify insurance information, and collect necessary paperwork. Assist patients to accurately complete appropriate forms and documents for the required information. Ensure that the reception area is always neat and tidy.
- **Patient Records**: Maintain electronic and paper records accurately, update patient information, and safeguard patient confidentiality in compliance with privacy regulations. Assist patients to accurately complete appropriate forms and documents for the required information. Ensure patient confidentiality at all times in line with protocol & Poppi Act.
- **Billing and Payments**: Assist with processing patient billing and payments, answer billing-related queries, and provide patients with information on financial policies. Compiling, quality checking and processing of daily billing. Find resolutions to billing queries pro-actively. Ensure invoices are done as close as possible to real time processing, and with the applicable supporting documentation. Ensuring billing ties in with accurate stock control. Prepare and submit billing reports and preform revenue assurance checks to avoid revenue leakage. Perform month end processing Financial Administration. Check if patient has any outstanding previous accounts. Identify financial risks pro-actively and communicate these. Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy. Weekly banking on prescribed documentation according to protocol.
- **Waiting Area Management**: Keep the waiting area organised, comfortable, and clean, ensuring patients feel at ease while awaiting appointments. Maintain a well-run, professional and patient focussed admission environment.
- **Interdepartmental Coordination**: Collaborate with medical staff, nurses, and other departments to ensure smooth communication and patient handoffs. Synergy and teamwork-working closely with the team. Communicate effectively with key role players in order to enhance quality management.
- **Supply Management**: Manage inventory of office supplies, forms, and informational materials, reordering as needed to maintain efficient front desk operations.
- **Problem Solving**: Handle patient concerns, complaints, and conflicts with a positive attitude, seeking appropriate resolutions while maintaining a professional demeanour. Manage the risk for the practice by adhering to all related protocols.
- **Administrative Support**: Provide general administrative support to medical staff, including managing paperwork, faxing, scanning, and data entry.

**Requirements**:

- Grade 12 or equivalent NQF level 4 qualification.
- A National Diploma or Relevant NQF 6 qualification in Administration will be advantageous.
- A minimum of 2-4 years Hospital/Healthcare industry experience.
- Billing background would be beneficial.
- Basic working knowledge of ICD and CPT coding
- Knowledge of Medical Aid rules, limits and processes
- Proven track record and dedication to quality and superior customer service.
- Knowledge of Alternative Re-imbursement tariffs essential.
- Strong systems knowledge and proficiency in business processes, compliance and governance.
- Relevant computer proficiency (Microsoft Office).
- Good command of English and Afrikaans, written and oral.
- Additional language skills would be advantageous.
- Good verbal, written and interpersonal communication skills in English and Afrikaans.
- Ability to work well under pressure and to maintain effectiveness during changing conditions.
- Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships co-workers, stakeholders, clients of the company.
- Excellent plann

  • Phlebotomist - Somerset West

    2 months ago

    Somerset West, South Africa Ampath Laboratories Full time

    Advert Reference: P14121 Phlebotomist - Somerset West Job Title: Phlebotomist - Somerset West - Closing Date: 2024/11/12 - Position Available From: 2024-10-30 - Area: Somerset West - Actual Place Of Work: Somerset West - Position Type: Full-Time - Weekly Hours: 40 - Time Conditions: 5 day Work Week (South Africa) - Purpose of Position: To provide...

  • Phlebotomist (Rotating) - Somerset West

    3 months ago

    Somerset West, South Africa Ampath Laboratories Full time

    Advert Reference: P13943 Phlebotomist (Rotating) - Somerset West Job Title: Phlebotomist (Rotating) - Somerset West - Closing Date: 2024/10/17 - Position Available From: 2024-10-03 - Area: Somerset West - Actual Place Of Work: Somerset West - Position Type: Full-Time - Weekly Hours: 40 - Time Conditions: 5 day Work Week (South Africa) - Purpose of...

  • Babysitter wanted in Somerset West

    2 months ago

    Somerset West, South Africa Jobted ZA C2 Full time

    A babysitter wanted in Somerset West for 1 child, babysitting in Somerset West. My family recently came back from Reanda we are looking for a caring and experienced Nanny to help care for our 20 month girl. She is a curious, calm and affectionate little girl, but a bit uncertain of herself . We need someone who is comfortable with cooking and can provide a...

  • Babysitter wanted in Somerset West

    3 weeks ago

    Somerset West, South Africa Jobted ZA C2 Full time

    A babysitter wanted in Somerset West for 1 child, babysitting in Somerset West. I am a parent looking for a reliable and caring babysitter to look after my lively almost 2-year-old toddler. My little one is friendly, intelligent and quite independent, so I'm seeking someone who can keep up with their curious and energetic nature. It's important to...

  • Patient Administrator

    3 months ago

    Somerset West, South Africa Stethoscope SA Full time

    The Patient Administrator will improve operational efficiency, optimise financial performance, and enhance patient experiences. The administrator will be responsible for all aspects of patient administration-admission, medical aid communication, authorisation, billing and general administrative tasks. The team member will have an obligation to clearly...

  • Polisher / Paintshop Assistant

    5 days ago

    Somerset West, South Africa Kleenlines Somerset West Full time

    We are a leading provider of motor vehicle repair services, dedicated to delivering high-quality repairs and exceptional customer service. As part of our commitment to excellence, **we are currently seeking a diligent and well organised Polisher / Paintshop Assistant.** **Requirements**: - Minimum 1 year of experience working in a panel shop environment. -...

  • Aesthetic Beauty Trainer, Somerset West

    7 months ago

    Somerset West, South Africa Spatology Recruit Full time

    AESTHETIC BEAUTY TRAINER vacancy in Somerset West available. Somatology Diploma required. **REQUIREMENTS**: - Somatology Diploma required - Assessor & Moderator qualification would be a bonus - Fluent in English - 1 - 2 year experience working as a Trainer or Educator - Well presented, strong inter-personal, organisational, admin and multi-tasking skills -...

  • HR Administrator

    7 months ago

    Somerset West, South Africa Sapientis South Africa Full time

    Seeking a people-centric Human Resources Administrator who will be tasked with providing generalist HR and IR related Administrative support. You will satisfy the following criteria: - Degree or Diploma in Human Resources Management and/or equivalent. - A minimum of 5 years’ HR Administration / HR Generalist related experience - Preferably at least 1 -2...

  • Waiter - Somerset West

    3 weeks ago

    Somerset West, South Africa HotelJobs.co.za Full time

    Spa at a high-end Estate close to Somerset West is looking for Waiters. Staff transport available from Sir Lowrys Pass / Maccasar areas. **Requirements**: - Previous experience in a high-end / upscale restaurant essential. - Ability to work in a fast-paced environment - Flexible schedule, including evenings and weekends - Excellent communication and...

  • Porter - Somerset West

    3 weeks ago

    Somerset West, South Africa HotelJobs.co.za Full time

    5* Hotel in the Somerset West area is looking for a Porter / Driver with a valid Drivers License and PDP. Staff transport is available from Sir Lowrys Pass / Maccasar areas. **Requirements**: - Must have complete Grade 12 - Incumbent to have excellent proficiency and understanding of the English language - Valid Driver’s license & PDP - Previous...

  • Sales Representative

    6 months ago

    Somerset West, South Africa Studio 47 Somerset West Full time

    **Salary**: R5,000.00 - R6,000.00 per month **Experience**: - Sales: 1 year (preferred) Ability to Commute: - Somerset West, Western Cape (required)

  • Sale Representative

    7 months ago

    Somerset West, South Africa H2O Somerset West Full time

    Company overview We are a fast-growing and leading company in the water purification sector, committed to providing our customers with exceptional service and the best quality products. Our scope of works ranges from small to large; providing drinking water solutions to homes, offices, schools, factories, and other places of work. You will be responsible...

  • Barman - Somerset West

    3 weeks ago

    Somerset West, South Africa HotelJobs.co.za Full time

    Spa at a high-end Estate close to Somerset West is looking enthusiastic Barmen to provide an excellent guest drinking experience. Staff transport available from Sir Lowrys Pass / Maccasar areas. **Responsibilities**: - Prepare alcohol or non-alcohol beverages - Interact with customers, take orders and serve drinks and snacks. - Assess customers’ needs...

  • Receptionist Somerset West, Western Cape

    3 months ago

    Somerset West, South Africa PSG Konsult Ltd. Full time

    **Designation**: Receptionist | Somerset West, Western Cape **Category**: Administration and Operations **Job Level**: Semi-skilled and discretionary decision making **Posted by**: PSG Financial Services **Posted on**: 16 Sep 2024 **Reference Number**: POS38639 **Closing date**: 30-Sep-2024 **Position Type**: Permanent **Location**: Somerset...

  • Wealth Adviser Assistant

    1 month ago

    Somerset West, South Africa PSG Konsult Ltd. Full time

    **Designation**: Wealth Adviser Assistant (ADP) | Somerset West, Western Cape | Permanent **Category**: Administration and Operations **Job Level**: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents **Posted by**: PSG Financial Services **Posted on**: 13 Nov 2024 **Reference...

  • Business Development Executive

    2 months ago

    Somerset West, South Africa Jobted ZA C2 Full time

    Business Development Executive Property Software Solutions (POS24292) Somerset West R 35 000 to R 40 000 + commission (negotiable depending on experience) Purpose: Business Development for a leading Property Software Company its with H/O based in Cape Town. Experience in Business Development Executive role will be given preference especially within the...

  • Seasonal Waiter

    3 weeks ago

    Somerset West, South Africa HotelJobs.co.za Full time

    Hotel at a high-end Estate close to Somerset West is looking for Seasonal Waiters. Staff transport available from Sir Lowrys Pass / Maccasar areas. **Requirements**: - Previous experience in a high-end / upscale restaurant essential. - Ability to work in a fast-paced environment - Flexible schedule, including evenings and weekends - Excellent communication...

  • Competent Typist

    8 months ago

    Somerset West, South Africa Helderberg Personnel Full time

    A well established medical practice in Somerset West is looking for an energetic administrative clerk to help with daily administration and data capturing administrative assistant|administrative clerk|data capturer **Duties and Responsibilities**: Capturing patient information Assisting the receptionist **Requirements**: Energetic and responsible...

  • Medical Receptionist

    8 months ago

    Somerset West, South Africa Helderberg Personnel Full time

    Are you an organized and enthusiastic individual with a passion for healthcare administration? My client is seeking a skilled medical receptionist / administrative assistant for their reputable medical practice in Somerset West. medical receptionist Duties will include but not limited to: - Front line reception and welcoming of patients - Accurate...

  • Service Advisor

    6 months ago

    Somerset West, South Africa IKON Consulting Full time

    Western Cape - Service Advisor - Somerset West **Salary**: R15K basic + incentives + company contributions to medical aid **Description**: Your main function is to provide excellent customer service consistently to service clients at a franchise dealership. **Requirements**: - Previous working experience as a Service Advisor / After Sales Consultant at a...