Technical Service Coordinator

3 weeks ago

Durbanville, South Africa Nikham Offshore Full time

Technical Service Coordinator

Opportunity to join a reputable and leading service provider in the Oil, Gas and Energy industry. The Technical Service Coordinator assists the RA/NDT Manager and Recruitment/Services Manager with their daily schedules and tasks to ensure the day to day activities are achieved. Must be able to interact with a large group of diverse personnel in a professional manner. The work environment is fast paced and pressurised - keeping a level head and making quick and sound decisions is crucial. Seeking a detail orientated, meticulous and organised individual who posseses exceptional time management & outstanding multitasking abilities. Self-starter, very pro-active, lots of initiative coupled with tenacity will prove valuable in this role.

**Requirements of Position**:

- Minimum High School diploma, tertiary qualification would be advantageous
- Physically fit and capable (natural strength for lifting and moving of equipment, handling large volumes of PPE, ascent/descent of stairs)
- Strong planning capabilities, organizational skills and exceptional communication skills in English (both written and spoken)
- Handles sensitive issues and exhibits exemplary customer service to internal and external customers
- Ability to work in a team-oriented environment is critical

**Responsibilities**:
Assists with coordinating the technical (equipment, materials, PPE etc) support for service personnel assigned to projects/client sites.

Assists RA/NDT Manager with plans, schedules, and tracking of service personnel for day-to-day operations to maximise personnel utilization in the field.

Active participant in a supportive role to in field service operations and on-call when needed.

Monitors, records, tracks and schedules training for RA/NDT service personnel to ensure continued compliance.

Works close with the Recruiting and Service Manager to develop extensive knowledge of Nikham’s manpower capabilities, client interface management, customer relationship maintenance etc.

Familiarisation with process of client quote preparation, checking terms and conditions for uniformity per service quoted etc.

Assists & coordinates with Logistics dept for all logístical travel and visa needs for service personnel.

Provide forecasting (current month and 2 months forward) of service personnel requirements to ensure Nikham utilises the best match capabilities of available personnel.

Assists with ensuring reports are received, perform preliminary checking to ensure reports are complete, all info is provided is accurate, supporting documents received etc from the field (RA/NDT) for each respective project for final review and sign off by RA/NDT Manager.

Provide support with information population on Laserfiche as required.

Interface with suppliers for technical services/support in respect of equipment requiring calibration or testing, schedule collections and deliveries thereof, ensure testing/calibration certification is received etc.

Provide assistance with equipment/materials logistics when needed including interaction with freight company, follow up on shipments, monitor delivery/collection at remote locations and ensure to maintain full set of paperwork for traceability.

Oversee and manage PPE inventory, ensure minimum stock levels are maintained, manage and maintain all paperwork for issuing of PPE, prepare re-order listing timeously for approval, request PO to purchase etc.

Develop and maintain solid relationships with technical personnel to alleviate time constraints for RA/NDT and R&S Managers.

Assist RA/NDT Manager with preparation of documentation and information related to 3rd party accreditations (BV, IRATA, LEEA) to ensure that re-audits and/or new audits are successful.

Perform basic project management support for all active projects, ensure relevant follow ups are performed, deadlines are achieved and any other actions needed to ensure overall success of Nikham’s service provision.

This position will be a shared resource supporting the RA/NDT Manager and Recruitment & Services Manager.

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