Operations and Customer Service Administrator

3 weeks ago


Epping, South Africa Modern Hair Products & Services Full time

**WE ARE HIRING**

**Operations and Customer Service Administrator**
**At our Head Office / Warehouse in Cape Town**

**Responsibilities include (but not limited to)**:

- Credit request management (generate credit requests, manage queries, resolve issues)
- Online order management (capture, maintain, update, monitor, optimise system)
- Retail accounts management (manage updates, deliveries, collections, returns, and credits, resolve issues)
- Warehouse / stock maintenance support (stock counts, update and maintain batch information)
- Order capturing and verification
- Dealing with couriers - handle all courier-related inquiries and ensure timely resolution of all challenges

**Basic requirements**:

- Minimum Grade 12 / Matric
- 3 - 5 year’s relevant experience in operations and customer service administration
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) - above average MS Excel skills required
- Experience with SAP will be an advantage
- Excellent interpersonal / people skills
- Excellent communication skills, both written and verbal, with a customer-focused approach
- Proven experience in handling customer inquiries, complaints, and providing satisfactory resolutions
- Familiarity with inventory management systems and online order platforms
- Ability to work effectively with cross-functional teams and contribute to a positive work environment
- High level of attention to detail, especially in data entry and record-keeping
- Effective time management skills to meet deadlines and handle multiple tasks simultaneously

**Start Date**: 1 February 2024
**Location**: Epping, Cape Town
**Remuneration**:Basic salary according to skills and experience
**Working hours**: Monday to Friday, 08:00 - 16:45

**Should you be the person we are looking for, please**:
**Applications must include the following to be considered**:
2. A comprehensive CV - at least two contactable references (we will only contact with your approval)
3. Copy of your ID
4. Copy of your Grade 12 / Matric Certificate

**Job Types**: Full-time, Permanent

**Salary**: R12,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Epping, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- customer service: 3 years (required)


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