Technical Co-ordinator
2 weeks ago
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**POSITION**:
Technical Co-ordinator
**APPOINTMENT DATE**:
15 June 2023
**CHARACTERISTICS/TRAITS REQUIRED**:
Resilience and ability to handle pressure, Detail oriented at an excellent level, Organization and planning, Good communication, Customer-orientated
**KEY RESPONSIBILITIES**:
- Coordinate field technicians to ensure effective and efficient delivery of technical services
- Timeously follow up with customer requests to ensure customer satisfaction
- Submit and follow up on quotes based on technical assessments to ensure accuracy and timeliness
- Manage dashboard of field techs to ensure productivity and quality of work
- Ensure high customer service output through effective communication and problem-solving skills
- Ensure timeous task completion by setting and monitoring deadlines
**EXPERIENCE REQUIRED**:
- At least 2 years Technical Experience
**KNOWLEDGE & CERTIFICATIONS REQUIRED**:
- Intermediate computer knowledge
- Telephone Etiquette
- CRM/BPO knowledge.
- Excellent organizational and communication skills
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Familiarity with technical terminology and processes
- Experience in a similar role would be an advantage
**REMUNERATION PACKAGE**:
Basic Salary
**SUBMIT CV & REFERENCES TO**:
**CUT-OFF DATE**:
01 June 2023
Ability to commute/relocate:
- Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 2023/06/15
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