Peermont Assist Line Agent

1 week ago

Kempton Park, South Africa Emperors Palace Full time

Company Description

Peermont serves its guests and clients with the purpose of providing relaxing stays and exciting times. It is with that goal that we strive to employ and develop individuals who not only share our values, but align themselves with our purpose and will embody our service ethos. Peermont employees are a special breed who look for ways to inject every duty with a culture of going above and beyond in order to create exceptional memories.

**Job Description**:
1. Make Hotel and Restaurant reservations on the various system

2. Confirmation of reservations and filing

3. Follow up on tentative bookings, overdue deposits and allocate payments to reservations

4. Make suggestions regarding the update SOP File with any changes/amendments to HOD

5. Print and follow-up on the tentative reservations daily.

6. Provide good service to guests to ensure that guest complaints are kept to a minimum

7. Managing and answering large amounts of incoming calls

8. Responding to inquiries and inserting details on the system software provided

9. Log maintenance and housekeeping requests

10. Manage winner circle enquiries by utilizing the gaming system

11. Manage social media direct messaging

**Qualifications**:
1. Matric / Grade 12.

2. Good organisational skills.

3. Must be able to type.

4. The incumbent must be fluent in English.

5. Experience with Opera, Sabre, Dine Plan will be an advantage

6. Experience in reservations will be an advantage

7. Must have the ability to communicate effectively.

8. Shift work and weekends is an operational requirement

9. Must be computer literate in MS Office essential.

10. Must have good organisational & administration skills.

Additional Information

Good interpersonal skills.

Shift work is an operational requirement.

Operationally required to work in smoking areas.

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