Remote Customer Chat Specialist

2 weeks ago


Cape Town, South Africa Elite Closers Full time

Fill out Typeform to be considered for this position:

- “Elite Closers is dedicated to our clients and our applicants in finding everyone a long-term working relationship.”_
- Elite Closers is top-notch in customer service and business management We help our clients create processes, systems, and growing teams to manage their business growth. We specialize in agencies, online services, and consulting businesses._
- Our top priority is helping our clients find top talent to become a part of their booming companies_

Remote Customer Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat requests from customers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs. All communication with consumers takes place via our web-based live chat console.

Each Chat Specialist is responsible for having dynamic conversations that drive the consumer to want to do business with us. Conversations are not scripted and we pride ourselves in creating relationships and hearing the needs of our customers. Chat Specialists need to think quickly and provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

**Duties**

Scheduling a consultation between the prospective client and our Sales Representatives.
Keeping a detailed log of your contacts, including those which were not interested.
Following up with prospective clients who have shown interest in the past.
Open to stepping in to take calls ranging from 15 min calls to actual sales calls when needed.
**Qualifications**

Must be experienced at navigating website pages and quickly identifying information
Must have social media experience
Must have effective written and oral communication skills
Ability to multi-task and prioritize quickly
Detail-oriented and customer-focused
Possess critical thinking skills
Adaptable
Career-oriented and professional
Experience as a Sales and/or Customer Service Associate is a plus
**About You**:
You live and breathe sales and customer service
You love how it feels to help someone
You are quick on your feet and are comfortable talking to people
You want to believe in what you are selling
You are comfortable working remotely
Time is your most valued asset and you appreciate the flexibility and work/life balance
You thrive in a fast-paced environment

**HOURS**

Full-time

**Pay**

$4/hour
- $6/hour USD plus commission

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

Pay: R73.00 - R109.00 per hour



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