Branch Manager

2 weeks ago

Port Shepstone, South Africa Marshall's World of Sport Full time

**BRANCH MANAGER**

**Western Cape.**

**Position**: Branch Manager
**Memo No**: HRJA0260

**Summary of Position**:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support advice and direct the business in all aspects of customer service that could lead the business to high levels of customer retention.

*

**KEY PERFORMANCE AREAS AND RESPONSIBILITIES**

**Key Performance Outputs**
**Performance**
**Area**

**Financial + Responsible for cash and custodian of MWOS assets in the branch**

**Strategic Responsible for cash and cash balancing of all transfers of money in the branch**
- Laying and pay-out of bets
- Responsible for cash shortages
- Responsible for branch’s biometrics
- Ensure FICA compliance for all customers with specific reference to bets laid and paid

**Operational Ensuring the branch is clean and presentable to MWOS clients**
- Ensure accountability in respect of operating hours are strictly adhered to
- Paying out of bets
- Responsible for administration and paperwork including cash handover document
- Responsible for safety and security of all assets
- Cash takings, access to the safe and custodian of MWOS premises
- Responsible for opening, closing, monthly and branch reports
- Ensure related marketing and betting information displayed is current and relevant

**Customer + Ensuring branch staff provide efficient and quality customer service**

**Relationship Opening and closing of customer accounts in conjunction with Telebetting**
- Ensure customers’ needs are met and that turnaround time in term so service is low

**Leadership + Ensuring that the policies, procedures and operating instructions are implemented**

**People **and followed by all employees
- Ensure staff compliance with all reasonable instructions

**Innovation Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department**
- Make recommendations on how to increase performance and branch profit

**KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)**

**COMPETENCY LIBRARY**
**Technical Competencies: Generic Competencies**:

- Stakeholder engagement **Leadership**:

- Bilingual Inter and Intrapersonal Skills
- Achieving personal work goals and objectives **Communication Skills - written +**:

- Adhering to principles and values verbal
- Deciding and initiating action Problem solving skills
- Delivering results and meeting customer **Accuracy + Attention to detail expectations ** Time Management Skills
- Ability to maintain a high level of accuracy in **Co-ordination Skills preparing and entering information and attention to ** Team Working Skills detail; **Professionalism**:

- Record keeping skills; Honesty + Integrity
- Strong customer service focus **Innovative**:

- Patience + empathetic

**Values**
- Passion
- Proactive
- Accountability and Ownership
- Change
- Teamwork
- Service Excellence

**Minimum Requirements**:

- Matric with a post matric qualification being advantageous.
- Desirable - 2 years’ experience in a similar role.
- Must be able to work shifts including nights.

2023.

**Salary**: From R65.00 per hour

**Experience**:

- Assistant manager: 1 year (preferred)

Ability to Commute:

- Port Shepstone, KwaZulu-Natal (required)

Ability to Relocate:

- Port Shepstone, KwaZulu-Natal: Relocate before starting work (required)

Application Deadline: 2023/11/03

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