Dialler Manager

2 days ago


Johannesburg, South Africa i-Talk Financial Services Full time

**DIALER MANAGER ROLE PROFILE**

**PURPOSE OF THE ROLE**

i-Talk Financial Services is searching for a seasoned dialer manager that has extensive experience in using a dialer system in an outbound call centre while understanding the basic principles associated with data structure and optimizations. The Dialer Manager will be responsible for the full operational management of the Dialer System, Reporting and Dialer Optimisation.

**duties and responsibilities**
- Full management of the Dialer System and monitoring agents activities
- Perform daily uploads, downloads, and importing
- Ensure and document outbound Dialer activity
- Analyse dialer-output data to identify potential problems and issues
- Run Dialer report regularly
- Create and update dialling campaigns, filter, list strategies and reports
- Monitor and adjust the performance of dialer systems
- Complete other duties as assigned
**Education and experience**
- Matric
- Tertiary Qualification advantageous
- 3 years + knowledge and experience in managing dialer systems
- Intermediate to advanced proficiency level with Microsoft Excel
- Basic statistics knowledge and ability to comprehend and analyse dialer-output data
- Knowledge of auto-dialer operations and concepts
- Understand database-design principles, data structures, and optimizations
- Experience writing Dialer reports
- Experience creating Dialer Campaigns

**Job Types**: Full-time, Permanent



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