![Absa Bank Limited](https://media.trabajo.org/img/noimg.jpg)
Dialler System Analyst
2 weeks ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
The Dialler Analyst at Absa Bank is a key role in the Everyday Banking Collections Department. You'll manage our dialer system, analyze data to guide decisions and mitigate risks, and collaborate across teams to improve our services. This role requires a bachelor's degree, experience in data analysis or dialer system management, and proficiency in data analysis tools. Strong problem-solving skills, attention to detail, and the ability to work effectively in a team are essential. Absa Bank is an equal opportunity employer valuing diversity and inclusivity.
**Job Description**:
Dialler System Management- Manage the dialler system, ensuring it operates effectively and efficiently. Adjust dialler settings as needed to optimize call connect rates and minimize call drop rates.- Use expertise in data analysis to identify potential areas of financial risk related to arrear products, propose strategies to mitigate these risks, and forecast future call volumes.-
- Ensure that the use of the dialler system complies with all relevant laws and regulations, such as those governing debt collection.- Collaborate with other teams to manage dependencies and interdependencies, ensuring that the department's objectives are met.- Proactively identify technical risks related to the dialler system and implement measures to mitigate these risks.- Generate and deliver reports from data analysis to guide organizational decision-makers, including details about call outcomes, agent performance, and strategy effectiveness.
Data Analysis & Reporting- Use expertise in data analysis to identify potential areas of financial risk related to arrear products, propose strategies to mitigate these risks, and forecast future call volumes.- Generate and deliver reports from data analysis to guide organizational decision-makers, including details about call outcomes, agent performance, and strategy effectiveness.
Incident ManagementCompliance & Risk Mitigation- Ensure that the use of the dialer system complies with all relevant laws and regulations.- Proactively identify technical risks related to the dialer system and implement measures to mitigate these risks.
Collaboration & Team Contribution- Collaborate with other teams to manage dependencies and interdependencies, ensuring that the department's objectives are met.- Work closely with programmers, call center managers, and agents to create tools for data collection and analysis, and to implement strategies and recommendations.- Use strong communication and research skills to provide expertise and insight to different teams and departments.- Contribute to a high-performance team environment and culture, leveraging coaching techniques to drive a higher quality service.- Actively seek and provide feedback across a range of stakeholders, leveraging this feedback to consistently improve the department's services.- Participate in peer reviews, testing, and problem-solving within and across the broader team.
Education and Experience- Bachelor's degree in mathematics, business, marketing, computer science, or related fields or an equivalent NQF level 7 qualification- At least 3-5 years of experience in a role involving data analysis or dialler system management, ideally in a banking, finance, or call center setting.- Working knowledge of data analysis and visualization tools, such as Microsoft PowerBI and Tableau.- Expert experience with database and spreadsheet software, such as MySQL and Excel.- Experience performing various forms of online research and a knowledge of or ability to quickly learn data mining tools and techniques.- Significant attention to detail and an ability to quickly spot and fix problems related to the dialler system.- Experience working in a team setting and desire to take leadership roles within a team.- Detail-oriented with a strict attention and appreciation for deadlines
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Dialler System Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe Dialler...
-
IT & Dialler Administrator
3 weeks ago
Johannesburg, South Africa Carlysle Full time**Gauteng**, JHB - Western Suburbs** **Monthly Basic Salary (Market related, Negotiable)** Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Roodepoort, Johannesburg. You will form part of a successful team and be situated in a bright, arty and busy environment As the IT & Dialler...
-
IT & Dialler Administrator
4 weeks ago
Johannesburg, South Africa Talksure Full time**MAIN PURPOSE OF THE ROLE** As the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key...
-
Dialler Administrator
3 weeks ago
Johannesburg, South Africa Nedbank Full timeLocation : 135 Rivonia road- Career Stream- Credit Collections **Job Purpose** Core function is to provide assistance and support to the call centre by executing the dialler campaigns and monitoring of strategies. The dialler administrator daily functions are as below: **Responsibilities**: - Uploading campaign data onto dialler daily - Providing agent...
-
IT & Dialler Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa Talksure Full timeMAIN PURPOSE OF THE ROLEAs the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role...
-
IT & Dialler Administrator (Fixed-term Contract)
4 weeks ago
Johannesburg, South Africa Talksure Full time**MAIN PURPOSE OF THE ROLE** As the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key...
-
IT & Dialler Administrator (Fixed-term Contract)
2 weeks ago
Johannesburg, Gauteng, South Africa Talksure Full timeMAIN PURPOSE OF THE ROLEAs the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role...
-
System Analyst
2 months ago
Johannesburg, South Africa Boardroom Appointments Full time**Key purpose**: We are looking for a System Analyst to join our Solutions team. The Solutions team is responsible for managing the interactions and relationships between business and the technology team. The responsibilities of a System Analyst include, obtaining a deep understanding of the system, business operations and product offering. With the...
-
System Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeKey purpose:We are looking for a System Analyst to join our Solutions team.The Solutions team is responsible for managing the interactions and relationships between business and the technology team.The responsibilities of a System Analyst include, obtaining a deep understanding of the system, business operations and product offering. With the assistance of...
-
Systems Analyst
2 months ago
Johannesburg, South Africa H2R Full timeGauteng, JHB - Northern Suburbs - Market related - Market related Hourly Cost To Company (Market related) Our client, an International Mining Company, has a contract vacancy for a Systems Analyst. It will be remote work with the odd visit to the Northern Cape. The Company requires the services of the Systems Analyst to assist the team within the Technical...
-
System Analyst
4 days ago
Johannesburg, South Africa Adcorp Holdings Full timeOur client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications. **It is a contract role** **Qualification and Experience** -...
-
Systems Analyst
3 months ago
Johannesburg, South Africa Edge Executive Search Full timeAn organisation that is a champion for small businesses, enabling and supporting them financially and non-financially through strategic partnerships in South Africa is seeking a highly skilled Systems Analyst to join our team. The Systems Analyst will be responsible for assessing the effectiveness of processes within the business and its departments,...
-
System Analyst
4 weeks ago
Johannesburg, South Africa TalentCru Full timeOur client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.It is a contract role3-5 years’ experience as a System...
-
Systems Analyst
3 weeks ago
Johannesburg, South Africa Moyo Africa Full time**Systems Analyst** **South Africa** **Overview**: Our client requires the assistance of a Systems Analyst with card processing experience, and any experience working with PowerCARD will be a significant advantage. This role is open to consultants based anywhere in South Africa, although Cape-based would be ideal. The contract on offer will be 12 months at...
-
System Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Adcorp Holdings Full timeOur client in the banking industry is looking for two Systems Analysts they have to monitor, maintain, and upgrade applicable technology systems, which includes quality assurance, problem solving, researching user issues, performing upgrades and maintenance, and implementing system modifications.It is a contract roleQualification and Experience 35 years'...
-
Systems Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Be Different Recruitment Full timeOne of our clients in the banking sector, based in Johannesburg is urgently looking for a Systems Analyst to be responsible to convert business initiatives into world class IT Solutions, the systems analysis and design efforts will extend to both existing and/or new systems and databases.The systems analyst is responsible to research problems, plan...
-
System Analyst
4 weeks ago
Johannesburg, South Africa Hire Resolve Full timeHire Resolve is currently seeking a talented System Analyst to join our client's team. As a System Analyst, you will be responsible for analyzing, designing, and implementing information systems solutions to meet the business needs of our clients. You will work closely with clients to understand their requirements, and then collaborate with developers and...
-
Systems Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa Edge Executive Search Full timeAn organisation that is a champion for small businesses, enabling and supporting them financially and non-financially through strategic partnerships in South Africa is seeking a highly skilled Systems Analyst to join our team. The Systems Analyst will be responsible for assessing the effectiveness of processes within the business and its departments,...
-
System Analyst
2 months ago
Johannesburg, South Africa JD Group Full time**Job Purpose** As a System Analyst at JD Group, you will play a crucial role in analyzing our organization's systems and processes to improve efficiency, functionality, and overall performance. You will work closely with stakeholders to understand business requirements, identify areas for improvement, and propose solutions to enhance our systems. **Key...
-
Systems Analyst
2 months ago
Johannesburg, South Africa H2R Africa Full timeThe Company requires the services of the Systems Analyst to assist the team within the Technical and Sustainability and Reliability Department with a couple of Technical date projects related to Engineering systems that focused on database integration and BI reporting. We do have PowerBI developers, but this person must be able to assist in creating the...