Senior Claims Assessor

3 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Senior Claims Assessor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FirstRand Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Analyse, provide assistance and guidance to team leaders and assessors with the technical aspects of claims.
- Ensuring adherence to organisational best practice and legislative requirements.
- Accurate assessment, investigation and validation of complex long-term insurance claims/ claims with high value in accordance with the goals, objectives, processes and standards of the organization in order to meet customer. These claims include funeral and death.
- Taking ownership of queries and ensuring they are resolved timeously and effectively
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non disclosure.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Providing effective, efficient and professional service to all our customers and branches, both telephonically and through written correspondence.
- Assist with system and process development.
- Teamwork to meet service and quality standards.
- Grade 12.
- Suitable tertiary qualification.
- At least 2 years experience in risk claims which must include experience in funeral and death.
- Experience in identification of managing claims fraud.
- Long-term insurance industry and product knowledge.
- Extensive knowledge on all FNB Life products

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Post

FNB

LI-NP2

Job Details

Application Closing Date

29/08/24


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