Technical Support Specialist

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank**Function**:Banking**Date**:5 Jul 2023- Technical Support Specialist (IBM WAS and MQ)
- **About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating - not only to achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Bank**
- We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
- **Job Purpose**
**Areas of responsibility may include but not limited to**
- Operational Support
- Support and manage any 3rd party interfaces and services.
- Log, respond and action incidents in accordance with incident and problem management procedures.
- Communicate critical alerts, statuses and issues to management and perform actions to resolve.
- Programme and Project Support
- Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments.
- Compliance, Governance, Risk and Control Processes
- Liaise with Change and Release Management in the planning of changes and releases of services in scope.
- Partake and assist in the build and maintenance of the CMDB and ensure that the logical view of services is maintained.
- Provide input to the consolidation of the risk profile for the area of responsibility, manage critical risks and ensure timeous communication.
- Other
- Provide input to periodic operational reports according agreed intervals (daily, weekly and monthly reports).
- Identify, document and publish knowledge for internal and customer consumption.
- Participate in the technical knowledge review processes; ensuring the quality of published content.
- Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
- Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
- Establish and maintain effective business relationships with customers and IT stakeholders to ensure compliance and establishing a healthy feedback channel.
- Continuously identify improvement areas that will enhance efficiency.
- Ensure that tickets in the ITSM tool are attended to all times and reflect the correct status.
- Define and influence relationships and service level agreements made with internal and external stakeholders.
- Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

**Education and Experience**
- 3-year National Diploma/ B-Degree in Information Technology.
- MS SQL Server, Oracle or other database management system knowledge (certification is an advantage).
- Understanding of the ITIL process. (Certification an advantage).
- Previous experience in the banking or financial services industry would be an advantage.

**Technical Skills or Knowledge**
- Technical / Application Support strategies and approaches.
- Technical documentation creation and maintenance.
- Application server technologies (IBM WAS, JBoss, TomCat etc.).
- Integration technologies (IBM MQ).
- Essential server technologies (Windows, Linux), network and storage technologies.
- Incident and Problem Management procedures
- Exposure to / knowledge of the following would be advantageous
- Card management technologies (Proxama)
- Database systems (SQL, Oracle)
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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