Junior Lodge Manager
7 days ago
**Beautiful Game Reserve based in Limpopo focused on Conservation and guest satisfaction.**
**Brief Description of Job Purpose**:
Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk staff, including Receptionists provide memorable hospitality experiences for our guest
**Skill Set Required**:
Proven work experience as a Guest Relations Manager in the Hospitality Industry
Hands-on experience with
Strong Administration skills
Proficiency in English; knowledge of other languages is a plus
Exceptional Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills / quick decision-making skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
**Responsibilities**
Communicate with the guests and their respective PRs.
Handle the queries of the guests related
Manage the services for the guests such as check-out procedures, luggage handling, pick and drop services, etc efficiently.
Ensure the Front Desk office staff is available all the time for assistance.
Supervise and coordinate the arrival and departures of the special guests and VIP guests.
Handle guest's complaints and issues and negotiate with them effectively.
Ensure guest satisfaction via outstanding service.
Stay updated with the latest trends in the hospitality industry.
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Oversee check-in and check-out procedures, including reservations and financial
Ability to commute/relocate:
- Thabazimbi, Limpopo: Reliably commute or planning to relocate before starting work (required)
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