Creative Lab Specialist

This is a live-in positions at a Safari Lodge in the Marakele National Park.

Accommodation, meals on duty and uniform provided.

Work Cycle: 6 weeks on / 2 weeks off.

The focus of this position is to assist any guests with an interest in wildlife photography to the make the most of their experience at our Safari Lodges.

**KEY FOCUS AREAS**
- Ensure that operations of the Creative Lab are maintained as implemented.
- Assist guests in processing digital photographs and videos, including enlarging, refocusing or retouching photographs to make specific parts of the image clearer or more visible.
- Assist guests in reformatting the images and adjust their color, contrast and backgrounds or integrate features from different photographs.
- Assist guests in archiving and cataloging images.
- Oversee the customer service in the assigned outlet, making recommendations, helping, advising, directing and dealing with enquiries.
- Meet with the Lodge Manager as required and update on the Creative Lab operations.
- To uphold and maintain the developed set of MORE and property standards.
- To be readily available to deal with guest queries and complaints. Complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- Assist in the MORE Gallery as required.

**REQUIREMENTS, QUALIFICATIONS AND SKILLS**
- Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on the MORE Creative Lab and MORE Galleries.
- Certificate in Image Manipulation and/or Photography advantageous.
- Previous hospitality and Creative Lab experience essential.
- Sound knowledge of image manipulation and photo editing software.
- Experience with the highest level of customer service in a luxury environment.
- Sound knowledge of all MORE properties and all activities offered.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it