Front Office Manager

1 week ago

Pilanesberg, South Africa HotelJobs.co.za Full time

**New Vacancy - Receptionist All Rounder**

**Game Reserve - Greater Pilanesberg NW**

**Requirements**:

- Matric/NQF Level 4
- Minimum of 2 years previous FOH Experience, more focus on reservations would be a benefit.
- Previous Lodge experience is preferred.
- Must have effective communication skills in English (Verbal and written)
- Knowledge of Afrikaans is (Verbal and written) beneficial.
- Reception
- Reservations
- Functions
- Daily Financials
- First Aid Warden, First aid beneficial (training can be provided)
- Must be able to prioritize and manage tasks independently and work within a multicultural team.
- Needs to be Computer literate in MS Office suite.
- Excellent Office and Guest Relation abilities
- Passionate about the hospitality industry
- Strong customer service orientation with excellent people skills.
- Running of Kids Club
- No criminal record
- Professional and well groomed
- Driver’s license and own transport essential

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Must be able to prioritize and manage tasks independently
- Welcoming and hosting of guests
- Perform the guest departure experience, including payment of the account.
- Check out guest.
- Good planning and organizational skills
- Self-motivated, organized and disciplined work ethics
- Maintain effective customer relationships and actively resolve guest complaints
- Maintain client database to ensure all guest information/details are complete

**Package on offer**
- Single Accommodation
- Live in
- Only inside pets allowed
- Provident Fund
- 12 days on 3 days off, twice per month or 24 days on 6 days off, once per month, this depends on the needs of the lodge.

**Starting Date**: Immediately - URGENTLY

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