Operations Manager Underwriting

5 months ago

Johannesburg, South Africa Sanlam Full time

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

- offer its clients excellent service, superior value products, and fair treatment always;
- be an employer of choice; and
- play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

**What will you do?**
- This is a specialist management position that reports directly to the COO and serves on the MWL MANCO. This role is accountable for providing operational management and support for the Underwriting function across the MWL business and undertakes medical underwriting as required.- Key responsibilities include:
- Execute and maintain the Underwriting philosophy and strategy to support new business, client servicing and claims.
- Maintain and continually improve operational best practices and processes
- People management
- Manage stakeholder relationships
- Drive operational effectiveness and efficiencies
- Undertake required related MIS, analysis and reporting
- Manage team expenses

**What will make you successful in this role?**

**Qualification & experience**
- Matric with Nursing Degree/Diploma or relevant medical qualification
- 3-5 years underwriting experience is required
- Experience in financial distribution services/sales/call centre environment
- People management experience will be advantageous

**Knowledge and skills**

**IT**:

- MS: Office (Excel, Word, PP, Outlook)
- MIS
- Thought Express
- QuircNext
- X Mind

**Business/Management**:

- General Financial Services industry knowledge
- Long-term insurance knowledge
- MWL business and operating model
- MWL product knowledge
- Relevant regulatory legislation and compliance knowledge
- Call centre and sales processes
- Policy contracts governances, clauses, cover
- Claims and assessor principles, processes and governances
- Medical/health assessment indicators and metrics
- Underwriting rules, processes and guiding principles specific to the Direct to client channel
- MIS and reporting
- Quality and risk monitoring processes
- Cost management
- People management
- Systems and process maintenance

**Personal attributes**
- Sound planning and organising orientation
- Problem solver
- Good communicator/confidents
- Client orientated
- Quality orientation
- Sound ethics
- Analytical and detail minded
- Sales and results focused
- Financial and business acumen
- Able to build relationships/partnerships

**Qualification and Experience**
- Diploma with 8 to 12 years related experience. Underwriting limit R2.5 million.**Knowledge and Skills**
- Risk Management- Data Collection and monitoring decisions made by underwriters based on knowledge of business processes- Management of employees- Reporting and Administration- Quality, compliance and accreditation**Personal Attributes**
- Interpersonal savvy - Contributing through others- Decision quality - Contributing through others- Plans and aligns - Contributing through others- Directs work - Contributing through others**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.**Core Competencies**
- Cultivates innovation - Contributing through others- Customer focus - Contributing through others- Drives results - Contributing through others- Collaborates - Contributing through others- Being resilient - Contributing through others**Turnaround time**-
**Turnaround times**

The time taken to complete this process depends on how far you progress and the availability of managers.**Our commitment to transformation**

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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