Commercial Underwriting Manager

4 weeks ago

Johannesburg, South Africa The Talent Hive Full time

Increase overall profitability of the company
- Manage operational cost in department.
- Maintaining profitable loss ratios. (Weekly spots checks / Identify abuse of mandates and rectify accordingly)
- New business and budget growth. (Weekly spots checks / Identify mistakes and rectify if need be)

Management of the quotation team
- Monitoring of the conversion rates (check on each insurer to identify trends and investigate to ensure rates are correct and there are no errors)
- Ensuring SLA and Quality are in line with targets set, and remedial actions where required.
- Process improvement (continuously looking at better ways)
- Quote follow up process

Retention
- Monitoring of churn ratio (identify trends)
- Cancellation reason analysis (identify weak areas in service or missed opportunities to retain)
- Ensure staff are following retention processes

Achieve strategic results.
- Monitor timelines and deadlines, communicate accordingly
- Attend priority sessions to ensure alignment and awareness of business functions and projects.

Stakeholder relationship management
- Liaise with internal and external stakeholders with aim of building and maintaining relationships.

**Current Insurers**:

- Hollard - Commercial, Agri, Sectional Title, Engineering PAR and CAR
- Bryte - Commercial, Flexi, Body Corporate, Takaful, Engineering PAR and CAR, Hospitality
- Santam - Commercial, Agri, Sectional Title, Schools, Marine, SHA
- OMI - Commercial, Agri, Sectional Title

Brand ambassadorship - ensuring that the Brolink brand is positioned positively in the market
- Attend work related functions
- Daily/ weekly communication to Brokers and partners on operational matters

Management of Operational and Internal processes Compliance
- Ensure that PPR disclosures are correct (log ticket, spot checks, liaise with Insurers, UAT testing and sign off)
- All documentation to be correct with POPIA, FICA, RDR requirements (Schedules, system letters, communication from system)
- Audit representation (engage with insurer audit teams, provide feedback and co-ordinate remedial actions where required)

Complaints management and Treating Customers Fairly
- Manage the complaints process within environment (use RCA to improve department shortfalls)
- Engage with TCF Champion to align expectations and manage TCF process and co-ordinate training and understanding
- Manage complaints that are escalated via, CEO, Executive,
- Ombudsman, Hello Peter, Brokers to point of resolution.

Mandate management.
- Ensure mandates are in line with product and underwriting rules.
- Monitor volumes
- Manage SLA (4 Hours)

Manage effective underwriting activities and ensure appropriate processes on various schemes and Systems. WIB/Tial and soon Guidewire)
- Keep processes updated on all channels (Traditional brokers, digital and contact center)
- Updating and Management of Underwriting Handbook and all related processes

Oversee allocation of resources.
- Daily monitoring of productivity and workload balance

Reporting to Executive. (Daily and when necessary)
- Discount
- Data Integrity
- Department Productivity
- SLA
- Age Analysis
- Drafts
- Risk Cancellation
- Annual Renewals
- Monthly Renewals
- Monthly Exec slides on all operational activities, and for One on One discussion with Exec

Manage and oversee book take-overs \ transfers in accordance with company and compliance requirements.
- Arrange sign off from insurer (compile in insurer format)
- Ensure all documents and processes are adhered to (ITC consent, debit order authority etc)
- Plan and execute transfer onto Websure
- Implementation discussion with Underwriting Team
- Quality check and sign-off

Ensure adherence to audit requirements and remedial measures on findings.
- Various meetings - (Internally and Externally. Brokers, Insurers - Monthly meetings and catch up sessios, Team Meetings, Morning Huddle sessions, Management Meetings, System re-write Meeting, Future Reloaded Meetings etc)
- Oversee full operational functionality of the following divisions : Underwriting and Quotes.
- National and Traditional Brokers

Broker Visits (PTA Region).
- Assisting with PTA Broker Visits portfolio of 79 Brokers
- Conveying Brolink / Insurers Changes
- Discuss growth
- Discuss Loss ratio
- Discuss and sort out underwriting, Claims and Commission Issues
- On Board new Brokers - PWG Group and Retha Bwise Book Taker.
- Part of system Rewrite.
- Part of Operational Module Workshop.
- Attend sessions / Partake in sessions / Implement and work through information
- Oversee special projects
- Manage staff component to deal with Special Projects
- Oversee the effective execution of deliverables.
- Champion change management as may be required.

IT \ System Requirements
- Be part of and oversee System related error \ incident tracking
- Be part of and oversee System fixes
- Monitor and track system logs.
- Monitor and track system projects.
- Be part of and oversee new product built and implementation.
- Registe

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