Food and Beverage

4 months ago

Kempton Park, South Africa HotelJobs.co.za Full time

**URGENT**IMMEDIATE START** We are seeking seeking a lounge administrator to lead our clients Aviation Private Company based in Kempton Park

Responsibiltites and Requirements
- Ensure guests' identification to ensure that they are appropriately directed.
- Ensure that all guests are greeted with a warm, company welcome.
- Ensure each guest feels at home and comfortable.
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables or counters after guests have finished dining or have had snacks.
- Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
- Present menus to guests and answer questions about menu items, making recommendations upon request.
- Serve food and beverages to guests and prepare or serve specialty dishes at tables as required.
- Be able to effectively communicate all guests’ requests to other departments such as the kitchen.
- Assist with boarding and arrivals procedures.
- Be capable and consistent in conducting quality checks for guests’ areas such as the lounge, crew room, day rooms and meeting rooms. This may include the making of beds and tidying up of public areas.
- Ensure that the facility is clean at all times.
- Assist with ad hoc projects / tasks as and when the need arises, ie, reception and switchboard.
- Storeroom and inventory stock take Competencies:

- Strong communication skills
- Guest understanding - recognition and understanding of guests and their needs.
- Interpersonal awareness - ability to observe guests and have a good awareness of guest needs and concerns.
- High attention to detail.
- Drive for excellence - ability to set high standards and is motivated by improvement.
- Results focus - ability to deliver outcomes and objectives within agreed time scales. - Initiative - pro-active and take appropriate action without being asked.
- Tenacity - demonstrate repeated effort in the pursuit of an outcome and the determination to overcome obstacles.
- Flexibility - ability to adapt thinking behaviour in order to suit the requirements of different situations / guest needs.
- Self-control ability to be highly effective in stressful situations and control reactions. Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in exceedingly difficult situations.
- Ability to work independently with mínimal supervision as well as be a dependable member of the team.
- This role will require varied working hours
- High school diploma or equivalent.
- Two years operational experience
- Aviation or hospitality operations experience will be advantageous.
- Own Transport Essential

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