Learning and Development Consultant
3 weeks ago
**Who are we?**
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
- Job Purpose-
**Job Purpose**
- The following outcomes will be expected to be achieved by the Learning and Development Consultant:
- Liaise with different stakeholders to ascertain the different training needs of the business;
- To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant;
- To create, schedule and deliver training programmes focused on adult learning methods and based on employee needs, business priorities and best practice that are suitable to Hybrid working environment.
- Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess employees;
- Develop training plan that clearly shows training initiatives
- Make use of online e-learning tools for training purposes
- Provide feedback on learning to managers and employees;
- To provide technical support and expertise through query resolution in support of the business in overall development of employees;
- Adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act);
- Build and maintain relationships with relevant departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks;
- Provide an efficient and effective coaching to staff;
**Qualifications and experience**
- 5+ year’s relevant business experience and product knowledge within a LISP
- 5+ year’s experience in development of learning material and facilitating of training interventions
- Higher Certificate in Occupational Directed Education as Training Practitioner (NQF L5) would be advantageous
- Knowledge of legislation i.e. FICA, FAIS, FATCA, OECD and PDD
- 3+ E-learning development experience with use of tools such as Articulate Storyline, Canva etc.
- Previous or current training related experience in a Client Services environment
- Competencies- Client Focus: strive to build strong client relationships and deliver client centric solutions
- Cultivates innovation: looking at creating new and better ways for the organisation to be successful
- Collaborates: building partnerships and working collaboratively and inclusively with others to meet shared objectives
- Drives results: consistently achieve results, with an entrepreneurial mind-set and a strong commercial focus, even under tough circumstances
- Being Resilient: flexibility and adaptability you will rebound from setbacks and adversity when facing difficult situations
- Excellent problem solving and analysis skills
- Excellent communication skills, both written and verbal
- Information Monitoring
- Ability to perform well under pressure
- Attention to detail
- Attributes- Honesty, integrity and respect
- Proactive
- Thoroughness
- Self-motivated
- Professional manner
- Positive, enthusiastic attitude
- A challenging and enquiring mind
**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Our commitment to transformation**
- Glacier is committed to excellence and striving towards Employment Equity. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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