Client Service Consultant: Life Investments
2 weeks ago
What will you do?
**The Client Service Consultant**: Life Investments will be responsible for the administration and coordination of the investment process. This will be achieved by actively contributing to the high standard of quality and service delivery by effectively verifying and efficiently processing instructions received by Glacier. Providing excellent client services to internal and external parties.
Key Outcomes
The following outcomes will be expected to be achieved by the Client Service Consultant: Life Investments:
Ensuring all prescribed documents has been received before issuing/adjusting policies or policy records.
The verification and accurate record keeping of all client instructions through service-related tasks via the administration system and workflow system
Communicate business and or regulatory requirements clearly and accurately to the intermediary and other role-players to ensure accurate, efficient processing of transactions and following up on outstanding information.
Receiving and completion of re-issue requests/cancellations
Investigation and resolution of service-related complaints
Build and establish effective relationships with internal teams to enhance organisational effectiveness and efficiency
To play a key role in the stewardship of positive client relationships and the retention of clients
Active participation in the business’s continuous improvement by identifying and proposing solutions to process and service-related failures.
Qualifications and Experience
Matric / Grade 12 (Essential)
Relevant tertiary qualification (Advantageous)
Life Investment (Legacy and Epsilon) experience
New Business products, processes, rules and policy records of Legacy Savings & Investments
Multilingual (Advantageous)
Competencies
Client focus
Cultivates innovation
Collaborates
Being resilient
Drive results
Attention to Detail
Adaptability
Ownership
Strong verbal and written communication skills (English and Afrikaans)
Attributes
Honesty, integrity and respect
Positive enthusiastic can-do attitude
Ability to work under pressure
Ability to co-operate and thrive both within an independent and team environment
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
Glacier is committed to excellence and striving towards Employment Equity.
-
Client Services Consultant: Gi
3 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...
-
Client Service Consultant Gi
3 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Client Relations Consultant
6 days ago
Tygervalley, South Africa Sanlam Full time**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Learning and Development Consultant
6 days ago
Tygervalley, South Africa Sanlam Full time**Who are we?** The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...
-
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Client Service Consultant Operations: Fais
3 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...
-
Client Service Manager: Client Experience
3 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Invest Administration Consultant
7 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Financial Consultant: Client Provider
2 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Client Relationship Consultant: Niche
3 days ago
Tygervalley, South Africa Sanlam Full time**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Investments Policy Contracts Administrator
4 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralised functions such as strategic direction, financial and...
-
Head: Investment Strategy
1 day ago
Tygervalley, South Africa Sanlam Full timeWho are we? Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralised functions such as strategic direction, financial and...
-
Business Development Consultant
2 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Financial Consultant
6 days ago
Tygervalley, South Africa Sanlam Full timeWho are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
Research and Investment Analyst
2 days ago
Tygervalley, South Africa Sanlam Full time**Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...
-
IT Service Desk Consultant 1
2 weeks ago
Tygervalley, South Africa Sanlam Full timeWho we are? Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients. **We take particular pride in**: - Sanlam’s longevity and innovation -...
-
Client Research Analyst
1 day ago
Tygervalley, South Africa Sanlam Full timeWho we are? Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients. **We take particular pride in**: - Sanlam’s longevity and innovation -...
