Claims Administrator

1 week ago


Midrand, South Africa Empower Financial Services Full time

**JOB SPECIFICATION**

**Claim Administrator**

**Responsibility**:
Assess claims according to the rules, benefits, and conditions of the policy and within the SLA

Contact service providers for discounts when claims are over the company prescribed threshold

Ensure that all policy limitations, waiting periods, and exclusions are appropriate and in line with the policy

Attend to customer queries

Any other duties as assigned by your manager from time to time

**Skills**:
At least 2 years’ funeral policies claims experience

Technical knowledge of various funeral insurance policies products

Excellent English communication and writing skills

Excellent data entry skills

Always demonstrate an elevated level of customer service

Adaptable: resilient person and shows a positive response to change

Attention to detail and accuracy

Ability to manage the pressure of difficult clients - always remain calm, friendly, courteous, polite, professional, and willing to assist

Takes ownership and responsibility of daily interaction with all clients

Ability to work within an established team

Excellent analytical skills

Effectively and professionally manage queries and day-to-day functions within SLA

Incorporating the principles of Treating Customers Fairly (TCF)

Computer literate - Intermediate MS Office necessary

Knowledge of working with excel

**Desired Work Experience**:
2 years of Claims Experience

**Desired Qualification Level**:
Diploma

FAIS Compliant

RE 5 Certificate

Application Question(s):

- GOOD WITH WORKING WITH EXCEL

**Education**:

- Diploma (required)

**Experience**:

- Claims administrator: 2 years (required)

Application Deadline: 2023/06/30



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