Claims Admin Advisor

2 weeks ago

Midrand, South Africa MiWay Full time

What will you do?

**Client & Customer Management**: Handle queries from internal and external customers within set SLAs and in line with standard operating procedures
What will make you successful in this role?
Grade 12/Standard 10/NQF 4
BCom Degree (Optional) Key Deliverables include but not limited to
Request relevant documents from customers.
Administration Ensure the document management process is managed within SLA and in accordance with the standard to the standard.
Monitor outstanding salvage and the ensure correct status is applied to the various systems.
Handle exceptions in accordance with the standard operating procedure and record the reason for exceptions.
Appoint service providers in accordance with the standard operating procedures.
Ensure salvage processes are performed in accordance with the standard operating procedure.
Document and Data Management Request registration documents from customers and finance companies.
Receive, file, document, and distribute registration documents to the salvage provider once received.
Ensure accurate record-keeping during the salvage process.
Data Collection & Analysis Collate and analyse information for management and financial reporting.
Work Scheduling and Allocation Organize your own work schedule in order to get the job done.
Supervise junior administrators and assign short-term tasks to others if necessary.
Operational Compliance Develop a working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. customer requirements and surpass their expectations
Competencies Required
Must be highly proficient in dealing with clients at all levels
Excellent administrative skills
Good communication skills
Empathetic
Strong Time Management
Organised
Professionalism
Self-disciplined
Self-motivated
Self-Managed
Analytical
Desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Attention to detail
Able to work flexible hours
Customer focus
Active listening skills
Understands claims process and policy wording
Administratively Efficient
Team player

Knowledge and Skills Claims administration Claims settlements Payment approval and rejections Operate within claims guidelines and compliance Personal Attributes Self-development - Contributing independently Decision quality - Contributing independently Plans and aligns - Contributing independently Manages conflict - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

**Deadline**: 10 March 2023 Our commitment to transformation
MiWay is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. MiWay’s Employment Equity plan and targets will be considered as part of the selection process.

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