Service Advisor

2 weeks ago

Johannesburg North, South Africa SydSen Recruit Full time

Dealership Service Advisor - Johannesburg North

A fast growing motor vehicle brand is currently looking for a **Service Advisor** to join their growing team.

**Requirements**:

- Reside in the Jhb North OR West Rand of Gauteng
- Automotive knowledge and experience in the same role
- Drivers license

**Duties**:

- **Customer Interaction**: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
- **Service Consultation**: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
- **Vehicle Inspection**: Performing visual inspections and consulting with technicians to determine the necessary services and provide accurate estimates to customers.
- **Service Recommendations**: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns.
- **Parts and Inventory Management**: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
- **Work Order Management**: Tracking the progress of service jobs and updating customers as needed.
- **Quality Assurance**: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
- **Customer Satisfaction**: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns.
- **Administrative Tasks**: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.

**_SYDSEN RECRUIT - THE NEXT LEVEL OF RECRUITMENT_**
- For more information please contact:
**Lizel Heyneke

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