Claims Service Consultant

2 weeks ago

Pretoria, South Africa Sanlam Full time

OPPORTUNITY- Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant that will be based in West End Office Park, Centurion.**JOB DESCRIPTION**
- The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental and/or towing on the claim.**KEY RESPONSIBILITIES**
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for any identified outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee, Underwriters and non-contracted tow operators.
- Process orders for towing and car hire.
- Responsible to arrange and manage car hire requests/extensions.
- Responsible to arrange towing on non drivable vehicles and ensure movement to correct destination.

**QUAILIFICATIONS & EXPERIENCE**
- Matric
- Fully computer literate (MS Office)
- 2 - 4 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous.
- Knowledge of Abuntex, BPM, ClaimCenter, NATIS & Codeplex will be an advantage.

**SKILLS**
- Ability to verify and interpret policy and appraisal detail.
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate.
- Basic business ethics

**COMPETENCIES**
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action
- Teamwork and cooperation
- Customer Service Orientation
- WHO WE ARE:
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.-
**Closing date: 19 February 2024

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