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Customer Service Line 2 Agent

4 weeks ago

Cape Town, South Africa Fidelity Services Group Full time

**MAIN PURPOSE OF JOB**:
**QUALIFICATION & EXPERIENCE**:
Grade 12 or equivalent

Knowledge of customer service principles and practices

Knowledge of administrative procedures

Knowledge of security industry beneficial

**key Performance Area**:
**1. Customer Interaction**
- Receive and process cancellations
- Handle incoming calls or inquiries from customers who wish to cancel their service
- Investigate and solve customer’s complaints or queries
- Provide feedback to customers and ensure the relevant region is updated
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with regions
- Record cancellations, complaints and save offers on customer sat
- Analyse statistics or other data as required by management

**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.