Housekeeping Manager

6 days ago

Cape Town, South Africa Crew Life at Sea Full time

Key Responsibilities:

- Lead and manage the housekeeping team, including room attendants, supervisors, and laundry staff, to ensure the cleanliness, comfort, and safety of guest accommodations and public areas **on board the cruise ship**.
- Develop and implement housekeeping procedures, standards, and training programs to ensure consistent quality and efficiency in cleaning and maintenance operations.
- Coordinate with other onboard departments, including guest services, food and beverage, and facilities management, to address guest requests, maintenance issues, and special cleaning requirements.
- Conduct regular inspections of guest cabins, public areas, and back-of-house facilities to ensure compliance with company standards, cleanliness protocols, and safety regulations.
- Monitor housekeeping supplies and equipment inventory levels, and coordinate procurement and replenishment as needed to support daily operations.
- Maintain accurate records of housekeeping activities, including room occupancy, cleaning schedules, maintenance requests, and inventory usage, and prepare reports for management review and analysis.
- Provide leadership, guidance, and training to housekeeping staff, fostering a culture of teamwork, accountability, and continuous improvement.
- Respond to guest inquiries, concerns, and complaints regarding housekeeping services promptly and professionally, and take appropriate action to address and resolve issues to guest satisfaction.

**Requirements**:

- Bachelor's degree in Hospitality Management, Hotel Administration, or related field; Master's degree preferred.
- Years of experience in housekeeping management, preferably in the hospitality or cruise industry, with a track record of success in leading and managing a diverse team of housekeeping staff.
- Strong knowledge of housekeeping principles, practices, and techniques, including cleaning methods, sanitation standards, and laundry operations.
- Excellent organizational and time management skills, with the ability to prioritize tasks, delegate responsibilities, and meet deadlines in a fast-paced, dynamic environment.
- Strong leadership and interpersonal skills, with the ability to motivate, coach, and develop staff, and foster a positive and productive work environment.
- Attention to detail and a commitment to upholding the highest standards of cleanliness, safety, and guest satisfaction.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation **onboard a cruise ship**.

**Salary**: R50 000,00 - R55 000,00 per month

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