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Toyota Hostess/host

4 weeks ago

Somerset West, South Africa Rola Recruitment Full time

**Job Advert Summary**:
We have an exciting opportunity for a driven, people-oriented, and innovative individual within our new Toyota Branch in Somerset West. The host/hostess will be responsible for receiving customers in a professional and friendly manner. As frontline ambassador of the Brand, the Hostess needs to ensure that the initial contact of any new, regular or potential customer is handled in a courteous, pleasant and professional manner in an effort to consistently promote a positive image of the Brand and the dealership and ensure a delightful customer experience.

**Minimum Requirements**:

- Passionate and enthusiastic about the motor industry
- Minimum Grade 12
- Customer service experience preferred
- Digitally savvy, confident and competent (Social media, content creation, etc.)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Professional demeanor and appearance
- Proficient in Microsoft Office and Google Suite
- Must be based in Somerset West or close proximity
- High innovation and creative capacity

**Duties and Responsibilities**:
**Enhancing Guest Experience**
- Greet and welcome guests to the dealership showroom
- Provide a warm and friendly atmosphere for visitors
- Assist customers with any questions or needs they may have
- Coordinate with sales and service teams to ensure a smooth and efficient customer experience
- Maintain clean and organized common areas, including the showroom, waiting area, and restroom
- Provide administrative support to sales and management teams
- Perform additional duties as assigned

**Digitization duties**
- Monitor advertements and content displayed on screens in the dealership
- Liaise with line managers on the changing of content according to a set content plan
- Computer and digital literate and stay up to date with digital developments and trends
- Awareness and control of background music, and creating an overall positive and harmonious atmosphere in the dealership

**Reception and telephonic support**
- Assisting with telephonic duties where required
- Ensure that messages are accurately recorded and passed on as soon as recipient is present or available
- Maintain a schedule of whereabouts of all key personnel
- Ensure that switchboard relief adheres to the prescribed answering method
- Ensure that procedures are in place for receptionist relief (e.g. roster)
- Alert management on any problems that may prevent the effective handling of the switchboard e.g. calls not being answered - escalate to relevant manager if necessary

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