Education Lead
6 months ago
**DUTIES AND RESPONSIBILITIES**:
**Managerial**:
- Education reporting & feedback
- Drive initiatives to improve the overall delivery of Education through Pink Elephant
- Strategic thinking, planning & implementation of improvement initiatives, onboarding of frameworks, etc
- Manage FTE trainers & associate trainers concerning the Public Schedule as well as any private/ad-hoc requested training
- Maintain & enhance the product offerings within Education
- Manage, build & maintain relationships with Training Providers (PeopleCert, APMG, etc)
- Work with marketing & sales to drive opportunities within Education
- Utilize staff/direct reports to ensure quality management of education training material and feedback from delegates and/or trainers. Actively track issues & propose and implement remediation
**Trainer**:
- Facilitation and delivery of training/workshops in line with the needs of the class, while taking into consideration the specific needs of individual delegates
- Delivery of training across mediums such as instructor-led, web-based, and virtual classroom
- Customisation of training material and delivery to facilitate client learning objectives
- Identify opportunities to innovate and improve classroom performance and the client experience
- Facilitate knowledge transfer internally and externally through one-on-one mentoring
- Meet or exceed qualitative and quantitative Key Performance indicators for Trainer performance
**SKILL/KNOWLEDGE REQUIREMENTS (ACADEMIC, TECHNICAL, PROFESSIONAL)**:
**Essential**:
- Graduate qualified or relevant industry experience
- ITIL
- COBIT
- Project Management
- Own Transport & valid Driver’s License
**Desirable**:
- Accredited trainer on the following frameworks
- ITIL V3
- ITIL 4 (Advanced & Foundation)
- Service Desk Associate/Manager
- PRINCE2
- AgilePM
- Organizational Change Management
- DevOps Foundation/Essentials
**EXPERIENCE REQUIRED**:
**Essential**:
- Minimum of 1 year IT service management Consulting/Training experience
- Outstanding presentation skills
- Exceptional oral and written communication skills
- The ability and willingness to travel throughout South Africa predominantly, as well as the whole of Africa and sometimes worldwide when required
**Desirable**:
- Experience in all aspects of IT Service Management
- Demonstrated full responsibility for IT service management processes or projects
- Breadth and depth of experience in IT service management business environments
- PRINCE2, Agile, SDI, COBIT, ISO 20000, and/or technical certifications will be an advantage
- Member of relevant external bodies e.g. ITSMF, ITSMI, COBIT
**Job Types**: Full-time, Permanent
**Experience**:
- IT service management Consulting/Training: 1 year (required)
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