Content and Technical Quality Assurance Specialist

2 days ago


South African National Tuberculosis Settlement, South Africa ECOMMERCE CONSULTANTS PRIVATE LIMITED Full time

**EC-COUNCIL UNIVERSITY (ECCU)** is an academic training provider that operates under the parent company EC-Council, the largest professional training and certification body in Information Security.
ECCU courseware and curricula is nationally accredited by DEAC and recognized by CHEA, NICE and
CNSS to meet the national standards of cybersecurity education. ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online.

***:
The Content and Technical Quality Assurance Specialist reviews, verifies, and improves ECCU courses based on web accessibility, functionality, and quality online course design standards and best practices. Additionally, the Content and Technical Quality Assurance Specialist develops and maintains ECCU course standards and guidelines while working in conjunction with the Curriculum and Academic teams in an agile course development environment to ensure the courses are of highest quality. The Content and Technical Quality Assurance Specialist reports to the Department Chair &
Director of Curriculum.

**PRIMARY RESPONSIBILITIES, ESSENTIAL FUNCTIONS AND REQUIREMENTS**:

- Implement structured audit processes and reviews to check courses and/or other products to ensure they meet approved quality standards. Any/all of the following could be implemented as required by the project: o Basic Audit - to ensure base-level course functionality and to check that all essential elements are included. o Course Setup Review - to review Blueprint course settings and the settings of other course components (e.g., exams) are set up per requirements. o Curriculum Design Review - to ensure course structure adheres to quality standards. o Content Review - to ensure the flow, grammar, punctuation of the content o Technical review - to ensure basic functionality of courses, independent of content accuracy (example: interactives, drag-and-drop functionality, windows open in a new window, etc.) o Web Accessibility Review - to ensure adherence to current ADA and web accessibility standards. o Quality Standards Review - to ensure adherence to current quality standards for all current and new course design
- Audit courses for quality assurance purposes. Identify any areas of improvement and provide feedback

1
- Review courses to ensure best-in-class, high-quality and engaging solutions products are delivered
- Verify, test, and assess whether courses comply with the standards and style guide. Provide approval related to usability in the validation process of courses
- Provide feedback in a positive and collaborative way that is inclusive of all verticals in the

Curriculum Department
- Stay up to date on industry standards affecting course quality, web accessibility, and available frameworks to ensure QA work meets current industry guideline
- Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, DEAC, and internal ECCU policies and procedures.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- May be required to work nights if residing outside of the United States depending on time zone.
- Performs other duties as assigned

**EXPERIENCE AND QUALIFICATIONS**:

- Bachelor’s degree
- Three years’ experience in copy editing, web accessibility, content review, technical review, or related activities in an education environment
- Experience using instructional technologies
- Detail oriented with strong ability to prioritize tasks
- Mastery of the English language along with excellent oral and written communication skills
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and

Microsoft Teams
- Demonstrates good judgement, displays initiative, and a strong work ethic.
- Demonstrates customer service abilities and comfort working with diverse constituents.
- Ability to work flexible hours and some evenings

**EDUCATION, CERTIFICATIONS AND LICENSURES**:

- A Bachelor’s degree from an accredited institution in English preferred. EC-Council University follows the requirements set by the Department of Education, accrediting agencies, and the states in which the University operates.

**Salary**: R10,000.00 - R15,000.00 per month

**Education**:

- Bachelors (preferred)

**Experience**:

- Content management systems: 1 year (preferred)

**Speak with the employer**
+91 9084888955



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