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Manager: IT Business Systems

4 months ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to growing talent,**
**we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
**Your responsibilities will include**:

- Vendor Management.
- Budget Management
- Monitor and evaluate the efficiency and effectiveness of service delivery methods.
- Recommend appropriate service levels and continual service improvements.
- Implement system changes through automation, process change, managed solutions, and training.
- Environment Management.
- Capacity Planning
- Manage PI demand and capacity for business unit.
- Agile principles compliance.
- Participate in Vendors Monthly Reviews
- Manage Disaster recovery plans during downtime and/or major disasters.
- Update and Implement policies and procedures for business continuity and disaster recovery plans.

**Working Knowledge on the following business areas**:

- Retail, Credit and Risk, Billing, Warehouse, Sales Order Processing, Retentions, Product and Services
- Technical Knowledge for the following systems: CRM, Credit Vetting, Warehouse Management System, Sales Order Processing and Content Management.