Network and Systems Engineer â Tier 3
2 months ago
The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation.
Key Performance Areas:
- Projects Implementation 25%
- Installing, configuring and support of Cloud & Information Systems 20%
- Operating Environment Maintenance and Support 10%
- Problem and Incident Management 25%
- Customer Satisfaction 20%
Competency Requirements for Position
Knowledge:
- Thorough knowledge of networks and networking standards/governance in the telecommunications industry
- Knowledge of Service Management Principles
- Office Tools like Excel, Visio, Power Point
Skills:
- Written and verbal communication skills
- Practical understanding of network solutions design, implementation and support skills
- Coaching and knowledge sharing skills
Behavioral:
- Customer Responsiveness
- Teamwork
- Results driven
- Problem solving skills
- Attention to detail
- Stress tolerance
- Resilience
- Initiative & Innovation
Minimum Qualification:
- Matric Qualification
- CCNP (Service Provider and Enterprise Core SP/EN-COR)
- MCITP / MCSA / MCSE, Azure / Cloud Foundation Advantageous
Minimum Experience:
- 3-4 years experience in a Cisco environment
- 2-3 years SDWAN experience would be advantageous.
Other Requirements:
- Willing to work weekend shifts.
- Willing to work flexible shifts and overtime.
Job Grade:
- C4
Key Stakeholder Relationships
Internal
- All Internal Departments
External
- Customers
- Service Providers
- Vendors
- Suppliers
Key Performance Areas & Indicators
Projects Implementation
- Ensure efficient implementation and completion of project work - 100% implementation accuracy as per SLA - Close agreed number of projects per month
- Minimise cost of FE hours by ensuring proper preparation by the company engineer - Minimum of 1 hour, maximum of 3 hours
- Hand over projects for monitoring and post implementation support - Positive feedback from Projects Managers
Installing, configuring and support of Cloud & Information Systems
- Receive tickets logged and respond to request from Customer - Respond within 1 hour to ticket
- Resolve the ticket efficiently and as quickly as possible - Positive Customer feedback
- Update FreshService daily
- Efficient resolution
Operating Environment Maintenance and Support
- Track and report on device end of life (EOL) - Schedule Accuracy of managed devices
- Monitor and report on device capacity and health - Accurate reporting regarding IOS, bugs, traffic shaping, device health, patch
- Adhere to administrative policies regarding the company devices - Optimum traffic processing, licenses and CPU
Incident and Problem Management
- Diagnose reported and escalated incidents, identify problems and root causes - Ensure compliance with ITIL/ISO standards
- Timely and accurate escalation acknowledgment, feedback and resolution of issues - Incidents to be resolved within contractual SLA times
- Minimum of 90% tickets closed daily
Customer Satisfaction
- Deal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner - Positive feedback from Customers - Emails attended to before end of shift - Phones answered within 3 rings
- All emails to be written in appropriate business language - Professional company image
- Ensure "active" listening at all times when dealing with Customers - Accurate, clear understanding of the issue - Provide accurate information
- Assist with redesign and new SIP and testing - Ensure services are delivered as per SLA
-
Network and Systems Engineer â Tier 3
1 month ago
Midrand, South Africa Jobted ZA C2 Full timeRole: The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation. Key Performance Areas: - Projects...
-
Network and Systems Engineer â Tier 3
2 months ago
Midrand, South Africa Recru-it Full timeRole: The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation. Key Performance Areas: Projects...
-
Senior Network Engineer
1 month ago
Midrand, Gauteng, South Africa Recru-it Full timeJob Title: Network and Systems Engineer – Tier 3At Recru-it, we are seeking a highly skilled and experienced Network and Systems Engineer to join our team. As a key member of our IT department, you will be responsible for delivering senior-level technical support, network design, and architectural expertise to ensure the smooth operation of our systems.Key...
-
Network Engineer III
2 months ago
Midrand, South Africa IOCO Full timeJoin our dynamic team as a Network Engineer III, where you'll design, optimize, and secure cutting-edge network systems that power critical business operations. If you thrive in fast-paced environments, love solving complex network challenges, and are ready to lead innovative projects, this role is perfect for you. Bring your expertise, and let's build the...
-
Network Engineer III
2 months ago
Midrand, South Africa IOCO Full timeJoin our dynamic team as a Network Engineer III , where you'll design, optimize, and secure cutting-edge network systems that power critical business operations. If you thrive in fast-paced environments, love solving complex network challenges, and are ready to lead innovative projects, this role is perfect for you. Bring your expertise, and let's build the...
-
IT Systems and Network Specialist
5 months ago
Midrand, South Africa DataTech Recruitment Full timeJoin a Team as an IT Systems and Network Specialist to provide expert technical support and solutions for a dynamic and professional IT business services company. You must have extensive experience and knowledge in IT systems, network technologies, and server management. You must possess excellent communication and problem-solving skills, as well as the...
-
Networking and Systems Engineer
1 month ago
Midrand, South Africa Jobted ZA C2 Full timeRole: The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation. Key Performance Areas: - Projects...
-
Senior NOC Engineer
1 month ago
Midrand, South Africa ikeja Full timeWe are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space. At ikeja, we believe in providing more...
-
Networking and Systems Engineer
2 months ago
Midrand, South Africa Recru-it Full timeRole: The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation. Key Performance Areas: Projects...
-
Networking and Systems Engineer
2 months ago
Midrand, South Africa Recru-it Full timeRole: The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA. This position will also be responsible for network projects implementation. Key Performance Areas:Projects...
-
Senior Network Engineer
4 days ago
Midrand, South Africa IOCO Full timeAre you a master of networking technologies like Aruba, Juniper, and Cisco?We're looking for a Senior Network Engineer to lead the charge in designing, deploying, and maintaining high-performance network solutions. In this role, you'll harness your expertise across multiple platforms to ensure seamless connectivity, robust security, and unparalleled...
-
Senior Network Engineer
4 days ago
Midrand, South Africa IOCO Full timeAre you a master of networking technologies like Aruba, Juniper, and Cisco? We're looking for a Senior Network Engineer to lead the charge in designing, deploying, and maintaining high-performance network solutions. In this role, you'll harness your expertise across multiple platforms to ensure seamless connectivity, robust security, and unparalleled...
-
Network Operations Manager
2 months ago
Midrand, South Africa Optimal Growth Technologies Full timeNetwork Operations Manager Role purpose: Manages network operations 24/7/365, coordinate shift workers, including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements, including escalation management. Accountabilities: Take accountability for 24/7 monitoring of the network infrastructure to identify and address...
-
Senior NOC Engineer
2 months ago
Midrand, South Africa ikeja Full timeWe are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.At ikeja, we believe in providing more...
-
Electronic Systems Engineer
2 weeks ago
Midrand, Gauteng, South Africa Network Recruitment Full timeRole OverviewWe are seeking a talented Electronics Engineer to join our dynamic Vehicle Systems team.As an Electronics Engineer in Vehicle Systems, you will work closely with experienced engineers to develop, test, and implement advanced electronics solutions for vehicle systems.This is an exciting opportunity to apply your academic knowledge in a real-world...
-
Senior Specialist – Spectrum
4 months ago
Midrand, South Africa TalentCru Full timeOur client in the telecommunications industry is seeking a Senior Specialist for a 6-month, immediate start contract. The successful candidate will be responsible for the company’s technology spectrum strategy and supporting implementation of these strategies through short term and long term plans. They will drive technology support for spectrum...
-
Senior Network Engineer
3 days ago
Midrand, South Africa Jobted ZA C2 Full timeAre you a master of networking technologies like Aruba, Juniper, and Cisco? We're looking for a Senior Network Engineer to lead the charge in designing, deploying, and maintaining high-performance network solutions. In this role, you'll harness your expertise across multiple platforms to ensure seamless connectivity, robust security, and unparalleled...
-
Network Operations Manager
3 weeks ago
Midrand, Gauteng, South Africa Optimal Growth Technologies Full timeJob Title: Network Operations Manager - Infrastructure ExpertRole Summary:We are seeking a highly skilled Network Operations Manager - Infrastructure Expert to join our team at Optimal Growth Technologies. As a key member of our network operations team, you will be responsible for managing network operations 24/7/365, coordinating shift workers, and...
-
Network Systems Architect
3 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeNetwork Engineer III Job DescriptionWe are seeking a highly skilled Network Engineer III to join our team at iOCO Infrastructure Services. As a Network Engineer III, you will be responsible for designing, optimizing, and securing cutting-edge network systems that power our clients' critical business operations.Key Responsibilities:Network Security and Access...
-
Embedded Systems Engineer
3 weeks ago
Midrand, Gauteng, South Africa Network Recruitment Full timeAbout the RoleWe are seeking a talented and motivated Embedded Systems Engineer to join our dynamic Vehicle Systems team.Key Responsibilities:Design and develop electronic systems for vehicle applications.Support the integration of control systems, sensors, and communication networks.Conduct testing and troubleshooting of electronic components and...