IT Technical Operations Manager
2 weeks ago
Who are we?
- Oversee day-to-day IT Infrastructure operations
- Deal with IT system issues being logged by users. Make sure the IT team investigate and resolve system and infrastructure issues timeously.
- Oversee all IT projects, manage the assignments of tasks, deadlines etc.
- Responsible for leading and managing the IT infrastructure team.
- Respond to Ad hoc queries and tasks
- 3rd Party vendor management
- Attend weekly CAB meetings.
- Analyse and Approve all RFCs that’s gets submitted.
- Inform and discuss relevant RFCs with other IT Teams / Business
- Manage Capacity planning in the IT Infrastructure
- Ensure the IT team is working optimally.
- Weekly discussion with all team members regarding the tasks currently assigned to them
- Assist team members with IT projects from a technical point of view
- Assist team members with IT incidents logged
- Be the escalation point for system related issues, calls logged by users
- Responsible for the Disaster recovery plan.
- Responsible for Annual disaster recovery tests
- Responsible for DR documentation
- Make sure all standby issues are responded to timeously.
- Research new software solutions.
- Assist with the design and implementation of new solutions.
- Manage the implementation of new solutions.
- Represent IT Infrastructure in monthly incident and risk meetings
- Represent IT Infrastructure in ITSteerco.
- Manage the design and implementation of Azure related projects.
- Manage and coordinate system upgrades
- Overall team management.
- Assist with our hardware and software Budget Desired Experience & Qualification
- 7 years in ICT Operations with at least 3 years in a team leadership role IT Infrastructure Support, Technical Architecture
- Technical knowledge of On-Premise IT Infrastructure
- Technical knowledge of Cloud Solutions i.e. MS Azure, AWS
- Technical knowledge of VMWare and SAN Technologies
- Strong skills in establishing and management of operational procedures
- Strong analytical skills with the ability to coordinate relationships of various IT technologies for the delivery of business services
- Very good written and oral communication proficiency in English
- Familiarity and ideally qualified in ITIL Foundations with Event, Incident, Problem, and Change Management processes
- Demonstrable experience providing leadership and strategic vision within area of responsibility
- Microsoft Technical Certifications Advantageous
Skills And Proficiencies
- Project management
- Self sufficient
- Accuracy and thoroughness
- Logical thinking
- Coordination
- Establish priorities to manage workload
- Problem solving
- Good communication skills
- Good reporting skills
- Ability to interact with other teams and
- Presentation and public speaking Personal Attributes Action orientated - Contributing independently Decision quality - Contributing independently Interpersonal savvy - Contributing independently Optimises work processes - Contributing independently Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time
**Deadline To Apply**: 17 February 2023 Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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